“After ordering and paying for a rug from Debenhams on 29th September upon arrival it was too small. This was obvious without undoing the packaging. I telephoned (premium number) for Debenhams 6 times to have it collected. Finally I visited the shop in Oxford Circus 4 times. I am disabled and have to use a stick to get about and unable to get around easily, very difficult as I cannot use the tube. Despite a Manager and three assistants attempting to book a courier through their Customer Control Department the courier did not arrive. Finally after more visits to the store another collection date was arranged. The shop assistants were appalled and attempted to speak to Customer Control themselves. Eventually with the intervention of the Manager the collection too place and the rug returned. I waited almost 10 weeks from delivery of the item to return. Debenhams finally apologised by offering £15.00 by way of compensation, however with two spelling mistakes in their email their "exemplary manner regarding after care service is non existent; the telephone number is a premium rate number and the telephone operator (when she eventually did answer the call and put me through 7 minutes later!! did not even know where the Rug Department in the store was situate. The reason according to the Manager was "that she was new" and had not been given a tour of the Store... Sorry Debenhams you have lost a customer due very very poor customer service. All in all a very sorry state of affairs and this customer will not be purchasing anything in Debenhams again.
Tutsweetie.”
“I bought a pair of RJR.John Rocha Dark brown leather fleeced lined ankle boots. Debenhams asked me to write a review later and when I wrote that these were over priced and ill fitting, they rejected the review. I hope this review helps if any one stumbled up on those boots. They take for ever to get in to as you have to loosen up the laces almost all the way down. Not even worth £ 25, but they are selling this for £ 110. Stay away from it, and may be the whole range.”
“Visited the resturant, had a bottle of juice and a cup of tea. The first glass i was given for the juice was flithy, (the cashier, put it back where she got it from) the second glass was no better, I used a straw.on pouring the tea the milk jug was dirty on the inside, with what looked like dried vegtables.”
“They refused to resend a replacement for losing my order in the delivery process.
Was not offered any compensation for this failure of service.
On top of this the communication was robotic and disinterested.
A decent remedy would have been to refund and resend but they couldn't care less.
I would strongly avoid if you don't like being treated like a number.”
“I recently bought a Mantaray maxi dress from Debenham online. The discounted price was £36 & full price £45. The product is very shabby and cheap & no way could cost that much. This product is made in India & I can bet they won't cost more than £5 to import from India. People here in UK have no clue how much exaggerated & high price they are paying for a product which cost nothing at origin. By look & feel of the product I can see Debenham is making a killing by selling such products online & in store. This is pretty disgusting robbery.”
“Visited Hastings Store today . Had the displeasure to encounter the worst customer service I have ever experienced , verging on the point of humiliation and rudeness! I will be taking my cosmetic/fragrance elsewhere.
If debenhams should wish to contact me I will be happy to give the employee name. I feel that some re-training is needed .”
“Debenhams online service is BAD! !waited all day for a delivery & now get told a customer service manager won't take my call to complain! Im going to complain till my fingers are sore.”
