“Do not buy anything from this store. My wife bought a bracelet. The clusp would not close when she brought it home. She toook it back to Debenhams, and was told they could not do anything. The store staff were ignorant of my wifes shy nature and lack of english knowledge as she is Indian. The store just refused her request on all counts, untill my niece who had worked in retail industry intervened. Every thing changed, and my wife received a new braclet that worked. Incidently, 3 years ago i told my wife not to go to Debenhams becuase she bought a watch and didn't work when she brought it home. When she took back, she was told "thats normal" . My wife rang me from the store, I told the checkout girl, I am coming over. The watched replaced instantly, after I told the checkout girl and her manager how "stupid they were". DOES ONE NEED THIS - JUST DONT GO THERE.”
“I ordered the Oak effect 'Stowaway' extending table with the set of 4 Oak effect 'Stowaway' chairs online on the 24th November 2018. Then I received a confirmation email stating that they will be delivered on the 7th December. The set of chairs actually turned up on the 3rd December which is great. But the table never turned up! Emailed to Debenhams the first time and got a reply on the 4th December with a delivery date set on the 8th December. I waited at home for 12 hours from 8am to 8pm, nope, the table didn't turn up.
Emailed Debenhams again the second time chasing my table. Replied on the 10th December with "the item has not been dispatched." As I needed my table together and the chairs for Christmas, I emailed back and request for a confirmed delivery date.
Third email received from Debenhams on the 12th December, "the item Oak effect 'Stowaway' extending table was cancelled."
What a service is this? No solution nor any alternative. Then I get a £10 e-coupon as promised on the 13 December after my complaint, which I still haven't received after a week.
Anyway, I don't care about the coupon as it is nothing. I then asked Debenhams to arrange a courier to pick up the chairs as I'm not going to use it without the table, obviously! All is arranged and confirmed on the 14th December by email that the courier will come on the 20th December.
Again, waited for over 11 hours in total, with the first phone call made to the Customer Services Team at 5pm to ensure the courier will come on the day. "Yes, they are" is the answer I got. Rang the Customer Services Team again at 7pm, waited and spoke to several people, phone call lasted for 30 mins. "No, they are not coming today. Please call again tomorrow to arrange for a collection."
Honestly, this is the worst online shopping experience ever and it is from Debenhams! Unbelievable! There is no Customer Services at all and nothing gets done even after the confirmation. I will never shop with Debenhams again!”
“Appalling service. My order was dispatched on 3rd December for delivery on 7th but after 4 phone calls to customer service I am still waiting for it to arrive. I have been told it first of all went to the wrong address and now it has been sent to the wrong distribution centre. I have continually been fobbed off by customer service with promises of delivery and am pretty fed up with the whole experience. I certainly won’t be using the Debenhams website again.”
“Really awful experience. Bought a dress for a wedding online on the 22nd of November and should have been dispatched the latest on the 28th. Still no sign of it. It's been two weeks and a half now.
I wrote two emails complaining.
They answer to my first email that they were going to find out what the problem was and they would contact me in 3 working days. Nobody contact me. I wrote the second email complaining again, they said there were sorry I didn't get any answer to my first email and that they would contact me in 48 hours. Nobody contact me again.
I was never able to track the packet. I never get answers, they just ignore me.
Very unprofessional service, I do not recommend to anybody to use the online shopping in Debenhams.”
“Ordered 2 items as C&C, got just 1, another one got lost, no one get in touch with me, had to phone and wait half an hour to get some answers, not happy at all”
“All items were just how they looked online when i received them. Delivery arrived on time, very happy with the service received. Will be ordering again”
“Hermes order supposedly signed for by me when I was out at work 10 miles away. Debenham's suggest I wait THREE days while they investigate. Order worth £168. Plan to report the fraudulent use of my signature to the police.”
“Goods arrived smashed probably not Debenhams fault but badly packaged inside manufacturers box. And this was in 2 boxes of the same item. Better packaging required for direct to home delivery.”
“I went into the Plymouth Debenhams store to purchase a new mascara from Benefit ,where I was greeted by a young woman called Nicole . I told her whilst choosing a mascara i had a few make up issues ie shiny skin and thin eyelashes along with a lack of knowledge on application . She was super knowledgable and helpful . She took time to explain what I needed , why and how to apply. Nicole was smiley, polite and friendly but most importantly interested in me and what I needed from the start . She is a credit to herself , Benefit and your Plymouth Debenhams store . Thank you Nicole for making my makeup shopping experience an enjoyable one . 👍”
