“Bought a £65 childs coat in the sale. Firat of all my hermes delivered it twice to the wrong house. All debanhams said was i would have to wait for hermes to find it. When a lovely neighbour after reading my "where is my parcel post on facebook said he had it i finally got it a week later. After 2 weeks the inside pocket became unstitched. My 6 year old daughter then picked a bit of the stuffing out. Ive complained to Debanhams today to be told ive got to take it 45 minutes to the nearest store so they can assess it. Terrible customer service. Will never shop at Debenhams again!!”
“I ordered 2 items of make up , paid for a nominated day ,received an email advising my goods would be delivered on 28/11 between 8am-6pm, was in full day and at 8pm rang customer services I was told they were sorry but parcel would be delivered my HERMES on 29/11, I tracked my products today and guess what its still saying at local depot,rang customer services at Debenhams again to be told it might not come today it could be tomorrow, please don't pay for nominated delivery your wasting your time and money, I am now waiting for Debenhams to call me back as they are trying to contact Hermes!!!!!!!”
“I have been to Debenhams Preston personal shopper service twice now.
Bella is fantastic. She goes out of her way to help you find the out for you want. She really listened and both occasions I have come away with clothes I actually like.
Thanks so much 5* 😊👍”
“They reject my my claim just because the name driver on my policy changed her job and I did not notify them. Also, they have been advised that name driver new and current "Nanny" job has been rejected (unacceptable) by their Watford underwriter and due to these reason they are going to cancel my policy.”
“Send I really poor packed retuned items never again I would shop somewhere elsewhere for Braun brand items. Even some missing parts. Amazon much better for peace of mind.”
“Went to buy a suit on 20th November 2018 in the men's department. Sandra was the best customer service I have experienced for a long time. The trouser I was trying on were not very comfortable. Sandra recommended a different suit which fitted perfectly. She was such a great help. An asset to your men's clothing department. I would not hesitate to return to your store. Thank you Sandra.
Paul Magner”
“I didn't receive my parcel, i let head office know and they replaced it and were very apologetic, hopefully they change there delivery service though!”
“Spoke to acting manager at store, but she was completely disinterested. Then rang customer service at Head Office. Guy had no idea how to even register a complaint!”
