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Debenhams Reviews

2.9 Rating 1,508 Reviews
46 %
of reviewers recommend Debenhams
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Debenhams 1 star review on 24th June 2025
Saira
Debenhams 1 star review on 15th January 2025
Cris
Debenhams 1 star review on 24th December 2024
Anonymous
Debenhams 1 star review on 27th November 2024
Anonymous
Debenhams 1 star review on 27th November 2024
Anonymous
Debenhams 1 star review on 23rd September 2024
Dee Black
Debenhams 1 star review on 13th September 2024
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Anonymous
Anonymous  // 01/01/2019
Awful customer service. I ordered a wallet for a present which was guaranteed delivery by 5th October. On this date it never arrived. I then contacted Debenhams to chase the delivery and was assured that it would then be delivered on 6th October. I then received an email from Debenhams on 6th October to say my order had been cancelled as no longer available! I then contacted Debenhams yet again to explain my frustrations to say that it could be delivered to me but within 3-5 working days and for my troubles I could get free delivery....my order that was due by the 5th October was already free delivery!!! Shocking service. I am reluctant to use Debenhams again.
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Posted 6 years ago
Fast delivery, free click and collect
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Posted 6 years ago
Used their onlinr currency service. Very easy to use and easy to pick up from store.
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Posted 6 years ago
Good choice. Friendly staff. Great!
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Posted 6 years ago
Great website, easy to use, quick delivery, great prices and deals
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Posted 6 years ago
24 th September a huge glassed display ,on a pillar advertising Urban Decay in the cosmetics hall , fell onto my head and shoulders as I was sitting being served with a YSL lipstick. Glass and heavy panelling cascaded around me, passers by stopped in horror. Staff response was appalled sympathy, mine was total shock followed by a painful bump on my head, a huge headache and sore shoulders. I was aware the situation may deteriorate if the headache got worse, a brain injury following head trauma can be fatal. As I’m a medic I decided to leave and visit Aand E should things worsen. I was going on holiday in 2 days time and wanted to be on my way. An accident book was duly signed and I was assured the incident would receive immediate attention and that I would be contacted as soon as I returned on 14 th September. Of course given the appalling maintenance standards resulting in a serious accident, no contact was made. I had given an email address and told the manager to use that , not a phone call. I want accountability for negligence to be recorded. I ended up with delayed shock and shoulder pain for the first week of my holiday. My enjoyment of shopping in a department store is forever tainted by a totally avoidable incident. The building is unsafe, one could die ! I’m lucky the glass didn’t scar my face or that I didn’t have a subdural haemorrhage,.
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Posted 6 years ago
Efficient prompt delivery before scheduled delivery date. Easy to use website
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Posted 6 years ago
refuse to honour offers. (Even though I have screenshots to prove it). Staff could barely string a sentence together, let alone try and help. Customer service are just as bad. Emailed the MD. cannot give zero stars....
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Posted 6 years ago
The website was easy to navigate and after placing an order was kept updated on delivery which only took 3 days. The order was 100% correct and everything ordered was exactly as described.
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Posted 6 years ago
I was treated like a princess , love this shop soooo much
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Posted 6 years ago
Brilliant services
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(Car Insurance) - Posted 6 years ago
There return policy you can gin store
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Posted 6 years ago
I ordered a milk frother and was really impressed at the speed and ease of delivery. On top of that I love the milk frother by Dualit!
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Posted 6 years ago
quality goods at affordable prices
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Posted 6 years ago
ought an expensive 6 seater Efni Italian design dining table online after 3 month use table looks about 10 years old, wooden top is marking so easily all scratched and marked. Will never buy any furniture again from them. Went through all the appropriate complaints channels via them, then independant inspector and then regulator who advise sorry because no actual manufacturing fault there’s nothing they can do!! I loved this table when o found it after searching for months now wish had hadn’t found it as every day use means it looks terrible in my stunning new kitchen, angry and upset doesn’t cover it!!!!
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Posted 6 years ago
Dining table looks terrible after 3 months use
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Posted 6 years ago
They delivered on time, next day and the items were as described.
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Posted 6 years ago
Purchased chinos on their website. Good fit good quality and speedy delivery
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Posted 6 years ago
I really like shopping with them. They keep me informed of my parcels progress & I've made some nice additions to my wardrobe especially in the sale.
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Posted 6 years ago
Quick delivery but would have preferred it to all come in one package instead of three different parcels, over a period of 3 days - I don't mind waiting for longer for this either! Easy returns process and relatively quick refund for unwanted items.
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Posted 6 years ago
Debenhams is rated 2.9 based on 1,508 reviews