“All items were just how they looked online when i received them. Delivery arrived on time, very happy with the service received. Will be ordering again”
“Hermes order supposedly signed for by me when I was out at work 10 miles away. Debenham's suggest I wait THREE days while they investigate. Order worth £168. Plan to report the fraudulent use of my signature to the police.”
“Goods arrived smashed probably not Debenhams fault but badly packaged inside manufacturers box. And this was in 2 boxes of the same item. Better packaging required for direct to home delivery.”
“I went into the Plymouth Debenhams store to purchase a new mascara from Benefit ,where I was greeted by a young woman called Nicole . I told her whilst choosing a mascara i had a few make up issues ie shiny skin and thin eyelashes along with a lack of knowledge on application . She was super knowledgable and helpful . She took time to explain what I needed , why and how to apply. Nicole was smiley, polite and friendly but most importantly interested in me and what I needed from the start . She is a credit to herself , Benefit and your Plymouth Debenhams store . Thank you Nicole for making my makeup shopping experience an enjoyable one . 👍”
“Bought a £65 childs coat in the sale. Firat of all my hermes delivered it twice to the wrong house. All debanhams said was i would have to wait for hermes to find it. When a lovely neighbour after reading my "where is my parcel post on facebook said he had it i finally got it a week later. After 2 weeks the inside pocket became unstitched. My 6 year old daughter then picked a bit of the stuffing out. Ive complained to Debanhams today to be told ive got to take it 45 minutes to the nearest store so they can assess it. Terrible customer service. Will never shop at Debenhams again!!”
“I ordered 2 items of make up , paid for a nominated day ,received an email advising my goods would be delivered on 28/11 between 8am-6pm, was in full day and at 8pm rang customer services I was told they were sorry but parcel would be delivered my HERMES on 29/11, I tracked my products today and guess what its still saying at local depot,rang customer services at Debenhams again to be told it might not come today it could be tomorrow, please don't pay for nominated delivery your wasting your time and money, I am now waiting for Debenhams to call me back as they are trying to contact Hermes!!!!!!!”
