“Turns out you can't return G-Star stuff to stores as they only sell it online. Wasn't told this by the first store clerk but the guy in the second store more than made up for it with some excellent service.”
“I received the goods on time and was delighted with the products. They were as specified on the website and I was extremely pleased with the customer service in store.”
“Great items ,great prices and fantastic sales.I even purchased my foreign currency from them this year and I was informed exactly when it was to be delivered and it arrived within
minutes of the estimated time.
They have an excellent website and a very good credit card to back themselves up and I never have a problem paying my bills and I always hear my wife complain about M&S and their pitiful website.”
“I did some in store shopping and then used their website to do some more shopping online. In store the shop was clean, had a good selection of products and helpful staff. Online I found some good bargains in the sale section and got quick refunds for the stuff I sent back, which was free postage (ordered a selection for choice). I will use them again.”
“Not sure Merry Hill know what customer service is as went to purchase a fit bit watch which I had and asked assistant tocheck if any other discount but he came back minus the watch to say mistake and not that price of which I have photograph off and was purchasing said he was new spoke to assistant on the till who also then said not a Debenhams product and priced wrong and could not have also have her name then I asked for a manager as I was purchasing the watch at the price that was on it and not to have it taken off me bit was informed manager on a break she then spoke to someone else who couldn’t be bothered to come to till point with a Rubinho story that they had to keep it for 24 hours and as I had travelled to the centre for a day out was not impressed. Await your response and will email you names and photos for your records”
“Very easy to use website with good descriptions and photos of items. Almost always deliver before standard 5days. And easy free returns from home with Hermes collection service if required. Also take out credit card and get free standard delivery for a year is excellent. Am disabled and difficult to get out so a fantastic site for my situation. Thanks”
“Do not buy gift cards or allow them to refund money onto Gift cards. In my case they refunded money onto a giftcard and I did not tell me that the money had to be spent within a limited period of time. When I went to use the card they told me it had expired. The store assistant failed to inform me of this. She could have refunded me cash but did not. This is a terrible failing on their part and it feels dishonest, a measure that allows them to keep hundreds of thousands of their customers money for nothing. In my case they have kept 90 euro of my money, effectively a days work! without my consent. I feel as if they have stolen it from me.”
“I purchased some sunglasses from Debenhams earlier in the summer. One of the arms fell off approximately a week later. Unfortunately I failed to keep the receipt. I imagined I might be able to exchange for a new pair of sunglasses but was told no. These were clearly Debenhams own brand so I was naturally disappointed. More important to mention is that if the same situation arises with a pair of Boots sunglasses they will exchange. Very impressive customer service. Well done BootS”
“I have used this shop for many years and always delivered on time excellent service and great products with lots of choices from different designers and always great offers on its a great shopping experience from clothes to home ware from young to older exalent.”
