“My daughter and friend had a Two Faced make up sitting for their PROM 4july 2018. Booked and paid in full in advance. Only to be told on the day that there was no one on the Two Faced Counter that day!!!! What the heck. Can’t get through to anyone on the phone why.????
The whole thing was a nightmare. I want a full investigation to happen over this after all @16 your PROM is something nearly every girls thinks of. So what went wrong.?.?.??.”
“Terrible customer service. Slow delivery and faulty items. I've also had orders cancelled a WEEK after order date due to item being out of stock. When you try to contact them, all you get is a nonsense standard reply not answering your questions. Never again.”
“Item ordered and payed for then an email to say my order had had to
be canx - this means I missed out on buying the same item from a different retailer”
“I asked a question via their query form. Good aspect - I had replies within 24 hours. I asked if a 'two pack duvet set' was truly a two pack or because it was reversible it gave two looks but there was actually only one duvet. I explained that I wanted to make curtains out of the duvet because there were no matching curtains available and I was trying to calculate fabric requirements. I expected them to check out if the web description actually matched the product. This was the reply: 'I understand your concern regarding the packaging of the curtains and would like to help you. I have checked the item on our website and can confirm that it is a pack of 2 curtains. I am sorry to inform you that we are unable to send two single duvet cover as its is a pack of bedding set. I can confirm that you can place an order for the item and if the item is not suitable for you then you can return the item for a full refund.'
I wrote back saying the reply didn't make sense and that I had asked about duvets set and asked for the link to the curtains they referred to (in case I had somehow missed matching curtains).
The next reply came saying yes, they understood my query but just best to order the duvets and get a refund (this contradicts the website that states bedding cannot be returned if opened). I was then referred to the 'wide range of curtains' on the website - none of which match the duvets.
My guess is that there is a script used and key words are extracted from the query and inserted into a standard reply which then doesn't make sense. No attempt is made to actually understand or resolve the query. Each reply just encouraged me to buy anyway so just felt like a sales technique. This is a pathetic excuse for customer service. Very frustrating.”
“Quick delivery from online order, no problem returning shoes as colour not suitable and almost immediately refund to my card. Managed to find an alternative in store in sale which also made me happy.”
“I went for lunch at 2.15pm with the family at the upstairs cafe and it was absolutely atrocious! Only food available was boiled potatoes with an assortment of condiments.. And one lonesome yoghurt pot being kept on the gantry with the warm food?? Completely ran out of food and staff just didn't know how to handle the situation.. what the hell is going on!? Seriously get Gordon Ramsey in the kitchen as sort this shambolic mess out..”
“Quick delivery of my product which I ordered online. The only thing I would say about the oxford street branch is that the female bathrooms are absolutely not up to standard in cleanliness.”
