“My daughter bought me a Julian Mcdonald bag last year costing just over £60 pound. I have not used the bag until this month as I was trying to keep it good. The gold on the inside of the handle came away quite badly as it was actually a type of foil material. She took the bag back today and they gave her £17 and change as that was the current value and she had no receipt. The bag was on her Debenhams account so surely this could be tracked. Also the bag was faulty so surely the full price should have been refunded. I will not be buying a bag from here again.
0”
“Dreadful customer service from Debenhams 👎giving loyalty points on my wifes beauty card and then stealing them back, through their own mistake, and telling my wife it was because She spent too much. The amount of times they said they would ring back and didn't. They really don't care. I take it they don't want loyal customers. Got one less now.”
“I would not ask anyone to go with this insurance and will be glad when the year is out i thought things was fine with the insurance but 4month down the line i got told there was a problem had to pay more money my thought was just wanting more money i gave the correct information over all at the start and they said this was good then 4mounth down he line come bk to me so not good”
“Ordered some furniture and they were delivered very fast and the people were very friendly and helpful. Quality is excellent and looks stunning in my newly furnished living room.”
“Wide range of high-end cosmetics with good in store and online discounts, but website is slow and frustrating, Instore assistance is excellent (used Estée Lauder counter for foundation match) received loads of samples and a £5 off voucher. Good range of Dior products which are my favourites apart from Gerard cosmetics (mainly for their longevity) nearest Debenhams however is 20 miles away so do shop online mostly.”
“Karina - sales advisor on Fragrance - had served me on my two occasions at the store in Bromley - she always was polite and very kind to me. One of the loveliest ladies I have ever met. Very genuine and efficient. Thank you Karina. Bharti Ram - Manager - Clinique - also served me today and was very efficient and welcoming. Thank you Bharti. Bromley is my home store I love this store and everyone in it. Thank you Karina for being so inviting - see you soon - Jus x”
“I purchased a set of Egyptian cotton towels and after just one wash they become hard to the touch
it has been just over 28days i purchased on my debenhams card
I had to go instore for a opinion , they said that the items were fine and told me to take a walk
I WILL SHOP WITH AMAZON next time
dont shop at Debenhams horrible once you bought it then after 28 days you are on you own take my experience”
“Absolutely love Debenhams I've been buying everything from luxury Sheridan fluffy towels to Bobbi Brown skin care items ,make up ,kiehls skin are items, perfume also red herring love all there clothes & Dorothy Perkins you .can buy everything you need & cheaper than shops as i get emails telling me 25% or 40% off even half price my regatta rain jacket ,I'd Be lost with this online store”
