“I ordered 2 mantaray tops for my holiday the following week. When the tops turned up they were 2 completely different tops...red herring in size 16. The delivery note said I had the tops I had ordered so somebody packing obviously got it wrong and there's someone out there with 2 mantaray tops that are too small.
When I phoned customer services to see if I could still get the tops I wanted, the helpful lady told me one was out of stock but that she would make sure I had the other one before the weekend in plenty of time for my holiday. Surprise, surprise the newly ordered top did not turn up before my holiday....nor has it done since.
Not a great experience, Debenhams. I won't be ordering online from you again.”
“I sent an item via post but was not issued a refund even with proof of postage. They said the order number was refunded. Very bad experience. I would not recommend it.”
“First part order arrived promptly. Latter parts are meant to be delivered by Hermes. Said they delivered yesterday when they have clearly not. I was here the whole time. Trying to deliver today but still waiting. Dreadful unreliable courier. Very frustrating”
“Consistent good service, great value products especially when they have offers of 20% off. Good range of brands and I love their Christmas gift range.”
“I bought clothes and a blender at the same time and I received them very quickly. Everything I bought was value for money and I was very pleased with the products when they arrived.”
“The dress I wanted wasn't in stock so the lady straight away offered to order online. It was delivered within 3 days which was great as I needed it for the following weekend. Fantastic customer service and an excellent quality dress.”
“I bought a set of suitcases and one was a different colour, when I phoned there was no quibble they just arranged to send out another one. I was kept informed at all time of its arrival and it came really well packed. great service”
“I wanted two sets of bedding and they only had one set in the colour I wanted so they ordered me the second set. They informed me by email when they were in store, obviously at no charge to me. They were friendly and efficient.”
