“I spent a fortune on a home delivery, I paid for 24 hour service,. Two days later I phoned to question where my order was, they refunded the 24 hour charge and said to contact them if I don't receive my items in three days. I still didn't receive my items so phoned again. They refunded my money and told me it be 5 days. 8 days still didn't receive my refund, phoned again I was told it was not processed and now it be another 5 days. Told the man I was not happy and I've been waiting for the money and spent a lot of money on calls. The man put me on hold for another ten minutes to be told I get a free 24 hour charge, disappointed, I was a loyal customer but I think I go to next instead now”
“What a sad day that Debenhams is not being saved. I have spend forty years shopping in Romford store and the joy that it brought will never be replaced Thankyou to all the staff at Romford”
“Purchased Debenhams but was Eldon and quite simply -
Dreadful!
Following a non fault claim the service provided has been absolutely horrendous. Customer care has been rude, unhelpful and sarcastic.
We are out of pocket in a big way and they have not wanted to help whatsoever.
Steer clear!”
“Buy from them online and end up paying £15 a month to a complete saving 3rd party company!
How come you can risk your trust these days where everything is moving online?!
Will never buy online from Debenhams again.”
“Terrible. Bought some furniture online and one piece is defective. According to their technician there is no manufacturing fault, despite the two handles being around 1 cm misaligned. Now refusing to do anything more and wanting to charge me £75 to collect the furniture. Stay well away. It seems no surprise that the company is in deep financial difficulties. Perhaps this is what is driving the lack of action.”
“Customer service was amazing helping with transferring my 8 e-giftcards into one so I could use the whole amount on a lovely couch, that hopefully wont take 8 weeks or more (as per some reviews). Fingers crossed it comes next 4-5 weeks otherwise I will be sitting on the floor for 2 months!”
“Purchased a leather two-seated sofa bed. Had it for four years and the leather basically began to fall apart despite it hardly being used at all. Contacted Debenhams and was told nothing they could do about it. Really poor customer service. They are quick to take your money for shoddy goods.”
“Brilliant customer service from JAN in Star dept in Debenhams, Stockport, last Friday. Friendly, helpful, funny, a welcome frontline fabulousness of high street retailing. I was just passing and decided to go in and browse. Ended up buying loads after getting the personal touch from Jan. I may return to this instead of going online after she and others at this store made it a joyful experience. Thank you Jan.”
“Ordered fabric samples for a sofa at least 10 days ago and still waiting ....
No wonder Debenhams are struggling if this a typical customer response time.
Going elsewhere to buy a sofa now.”
“Absolutely Horrendous Behaviour by Staff -Swansea Debenhams 9.3.2019. Just witnessed a tall dark haired rude+uneducated female on the back wall beauty desk abuse a customer, who was obviously a senior citizen +disabled. This is not the first time I've observed this unfit Debenhams server to be rude!! This warrants instant dismissal but of course Debenhams prefer to brush these things under the carpet and that is why they have an ailing business because of their very poor, non-existent, even disgusting customer service and care. No wonder their business is going down the tubes if this is the type of people they employ this reflects on the Management by allowing such contentious culture to continue!! This is -0 stars for Debenhams. Disgraceful staff behaviour. Do something about these Unfit Staff members!!”
“The delivery service could be improved on, as it is not truly "next-day" delivery. Otherwise, order was processed without problems, delivery man was courteous and products were all received in good condition.”
“Lack make up product in store all different brands out stock and then sale item price from £75 to 49.50 was not sold to.use as that member of was not given persmisson from company to authours is sale price as there so many and signs everywherr saying sale on. Not first time nuneaton store had no products in store with make range am talk big names not home brand. Store on sunday lost about £320 as had to go to differnt store to get products”
“I love Debenhams but unfortunately every time I visit I found that when it comes to paying I usually have to wait while staff talk amongst themselves or continue doing something else which is fine but please acknowledge that a customer is waiting, it’s goodservice. Not an isolated incident Debenhams fall down on customer service bournemouth😞”
“Visited Blackburn store Saturday afternoon top floor men's department, A lady named Jayne was more than helpful took a lot of time to help me with decisions on clothes shoes etc very helpful will definitely be back at Debenhans”
“Setting the policy up was really easy, the agent went through everything and wasn’t pushy on you buying extras which you get with most companies. Will highly recommend.”
