“I went to Debenhams Colchester this afternoon to return a photo frame that my husband had bought, which was not suitable. I explained to them that my husband had lost the receipt and could I get a credit voucher to enable me to purchase another item at a later date. The sales assistant was a young cocky chap aged about 20. He flatly refused to take the item back saying he could only do an exchange. I explained I was in a hurry and could I get a credit voucher so that I could purchase something on another day, to which he became quite annoyed and said “I just told you that I can only offer you an exchange as you don’t have a receipt”. At that point I was annoyed myself and I told him I would be going to another Debenhams store to return my item as I was well aware of their returns policy. I have in the past been able to return items without a receipt and have always been given a credit voucher to use later. It is no wonder Debenhams are going down the pan. The service is dreadful and I won’t be going there again. However I will be complaining to Trading Standards and Debenhams management about their shoddy service.”
“If it were possible to give a minus star I would do so. I wouldn't purchase anything off Debenhams, their on line customer care is awful. A piece of furniture, irrespective of how expensive, purchased from them is only warranted for 12 months, then allegedly it is down to the manufacturer, which is totally incorrect, but try telling them facts. Awful company to deal as far as customer care is concerned. It's a case of 'they take your money and run' and after 1 year it's down to you. No wonder they are going to the wall.”
“Great food! Great value! Fantastic staff who were friendly, helpful and efficient in their work. Extremely helpful when assisting vulnerable customers who had mobility issues. Well done Stirling!”
“Money Exchange in-store. Good exchange rate but £5.00 off goods to the value of £20.00 voucher now only lasts for one day. Hardly likely to tempt anyone with the offer.”
“Visited the Watford Branch to buy some perfumes for gifts. A lady called Nims was extremely helpful and even helped me open an account. She knew her job thoroughly and as I was buying a lot she arranged for it to be gift wrapped as well. Would thoroughly recommend anyone to ask for her if they require help in that department.”
“I don't like shopping! I needed an outfit for a wedding (my wedding!) So I booked a Personal Shopper in the Eldon Square, Newcastle upon Tyne store. I went at the appointed time ,with great trepidation. I was met by Krista and was immediately put at ease. She served me coffee and had a whole rack of dresses and jackets ready for me to try. I didn't at any point feel in the least way obliged to purchase any thing. Krista emphasised that I must several times that I had to feel comfortable with whatever I chose. She brought a second huge rack of garments....I ended up buying not only a dress and jacket (the dress much to my surprise was by far and away the cheapest I tried on at £20.00!) but also a second Coast jacket, plus 2 pairs of Jasper Conran trousers ALL in their very wonderful sale! After a further cup of coffee, I was presented with Clarins goody bags for both myself and my partner! I cannot praise the service highly enough. The pain has been taken out of shopping! And you do get an honest opinion from your personal shopper.”
“I have come on this review site to complain about the conditions of the ladies changing rooms at your Trafford Centre store ,these changing wouldn't instill me to buy any items in store, let alone try them on ,the changing rooms are dirty & smelly , the mirrors ate filthy and the lightening is terrible , put me off purchasing ,I tend to take items home to try them on ;please update and refurb your changing rooms ,I'm sure if you did you would get a lot more future sales !!!!!”
“They are going downhill. Where do I start its been poor customer service to false advertising. I have made several attempts to resolve my issue with them but no one seems to call you back. I received an email offer from debenhams which stated extra 20% off sale items but when actually placed the order no discount was applied. I have spent lots of time to try and talk to someone in customer service but Noone calls back.
I used to love shopping at debenhams but as they say you really find out how good customer service is when faced with a issue and how well staff deals with the issue. I would give debenhams zero for customer service.”
“This is one of my best online stores! They have quality products that really fits the value and much more than some of the prices that you pay.
Their service delivery is fantastic! I haven't received any item from Debenhams and I thought of sending it back!
The secret to this is to continue producing quality and ensure service delivery is right.
I highly recommend this online store.
I have bought different clothes, shoes, and hand bag. They are all wonderful.”
“Needed help regarding my debenham card ..spoke with a lady called Fran .cannot thank her enough for her patience and understanding .please pass on to let her know how grateful i
was for all her help Bradford store ,”
“Choice of meals amounts to 3 , sullen staff, serving chips with small tongues which took ages to put on plate fish looked like it had been standing hours . Noticed staff picking cups up with fingers inside cup before filling ! Had to ask for condiments as none in tray , chairs dusty dismal appearance overall on restaurant , did not get any butter with soup & roll as advertised . Better service in a greasy spoon”
“Debenhams seem to have changed their returns policy. Nowhere on the invoice does it tell you how to return free via Hermès just to take the parcel to a collection point. There is no Hermès returns label supplied only a post office. Not knowing any better I took my heavy parcel to the post office and was horrified to be charged £13.17. Very helpful girl on customer service who talked me through what to do for the future but no help at all from the complaints dept other than I should have know better. That’s after years of custom. Not good”
“I attempted to buy a jumper from them last week. Having placed the order and received a confirmation email giving a delivery date - it was not delivered. Tracking delivery failed to work at all. 4 days after the supposed delivery date I contacted Debehams customer service to ask why I hadn't received it. They responded by blaming me and claiming that it hadn't been delivered because the courier "did not had the required name and contact details" (the grammatical error is theirs) which is rubbish because I provided my name, address and email when ordering. They then went on to say: "We are unable to send a replacement for concession items. Concessions are other retailers which trade in our store, such as Oasis or Coast." and simply washed their hands of the order altogether. Don't bother ordering anything from Debehams: they couldn't care less.”
“Very slow at refunding items. I am still waiting for a refund of £156. Debenhams have sat on this money for over a month. It has not been credited, so my balance shows far more than I owe. This is not the first time I have had to chase them and query returns. Customer service can see the amount and I am told to wait for the next statement, which will be July! This practice seems dishonest. I will be cancelling my account and card.”
“After visiting your Hereford store to purchase a wedding outfit for my sons wedding , the staff in the phase eight department we
Where exceptionally good , in helping me to choose the right
Outfit , and once I had purchased it , they nicely packed it in tissue paper and placed it a bag and I was delighted with the costumer service . On returning home I decided that I would like a nice jacket to complete my new outfit, and has I live nearer to the Gloucester store I thought that I would pop in there to look for a jacket. I looked around the store with my husband and we found what I was looking for in the coast department. On taking it to the till to pay , we where asked by the cashier if we wanted it in a bag or not . Silly question to ask as this was a £100 jacket in white
Bad start to the transaction, then told by the cashier she would put it in a plastic bag as that was all they had and that coast
Haven't supplied bags for there cloths . I found this cashier to be very rude and unhelpful . Very very poor customer Service
Definitely won't be shopping in Gloucester store again .
Surely They need to see that customer service needs to be improved if these stores have any chance of staying open on are height streets .
Mrs L cooke coleford”
“COLOUR FRAUD!
I thought Debenhams was a good company to buy from but with my recent experience, DONT EVEN IF ITS FOR FREE! I waiting 9 weeks for my sofa to arrive, had to be with them on emails the whole time, delivery was a hustle itself but once i opened the package (after the delivery guys had left) I was extremely disappointed! Wish I could just give it back to them. I emailed Debenhams telling them about the colour and attached picture of my sofa what i looks like and the one from the website. They replied: 'images shown on our website are taken under bright studio lighting' Unbelievable!!! They are 'photo-shopping' furnitures now!! Disappointing! Disappointing!”
