“Website is soooo slow, it takes ages just to turn a page, then you get half way through and it wont go any further. So you see a quarter of what you want to see. I managed to order a couple of things, but not all I wanted. Debenhams you're losing customers!”
“Always enjoyed buying from Debenhams stores. Would like to buy from the website but it takes such a long, long time to load. Sometimes nothing happens at all. Tried using various devices but all the same. Such a shame it hasn't been fixed.”
“Tried placing the same order online twice to be told that there's an error with payment so we've emptied your basket....so frustrating!!!
I shall shop elsewhere!”
“I ordered two pairs of shoes, same style, same size (10), different colours. What I received were two shoes, 1 with a completely different style to which I ordered, and the other in the wrong size (9).
I used to receive pretty good customer service whenever I shopped at debenhams in person, but if this is how their now online store operates, then I'll stick to shopping elsewhere.”
“Absolutely disgusting company. Paper work wasn’t sent with items, so if you want to return something that doesn’t fit, it is impossible! They are stealing from people. Will never shop with them again.”
“Been trying to get a refund now since early nov2022 only way to contact them is through social media and you speak to a different member of staff every time getting nowhere never never will I order from Debenhams again looks like I won’t be getting my refund as they blank me”
“Still waiting for reply form Debenhams. Can't believe how down hill debenhams have gone. Order dumped outside my door. I was at work and received picture from Evri (rubbish Hermes) if i knew Hermes was the courier i would not shop with Debenhams. Refund my account. I came home parcel missing. Surprise surprise!! No way to run a business DEBENHAMS 👎🏽💩”
“Dreadful website keeps jumping . Puts me off buying anything .Glad to hear other people have same issues not just me being a woman of a certain age .”
“Debenhams online wont let me pay for anything keeps saying to contact my bank, my bank says there's no problem with card it's boohoo. I used to shop instore and online with Debenhams now it's totally rubbish service, one star is way too deserving. won't answer twitter account, no customer service phone number”
“Debenhams was my place to go for clothing. The website is broken. The filters hardly ever work and this is so frustrating. If you view a garment it returns you to the start of the search, not where you left off. I've given up and use NEXT now, their Web site allows you to search and buy very easily.”
“I can only describe Debenhams website as going back 20 years when we had dial up internet………slow stop freeze wait a minute there’s more info to download before you can look or search….. god sake doesn’t take much to rectify this….”
“Horrible service, I ordered 20 products from them in November 2022, most were delivered relatively quickly. One product was left, but had no information or contact for a long time, I had to ask myself in January where it was and they issued a refund relatively quick. The product was then delivered 2.5 months after ordering and I let them know especially as it was a birthday present and customer service was horrible. Ended up paying full price as I paid last time for the product. Never shopping here again.”
“Trying to buy this year's holibobs clothes for the family. I give up. The worst website I've ever used. Stall, stop, freeze, jumps from page to returns. Oh well, House of Fraser it is. What a bunch of cowboys”
“After 3 weeks my next day order was finally declared lost. The website is atrocious to navigate and took numerous attempts to get through to customer service to register my complaint. Finally got through using Facebook as email wouldn’t work!
To end on a positive I was sent a refund and reordered the item as this was a Christmas present. Ordered at 4pm and the order arrived next day 10am. Delivered by David, Rugby my usual Evri delivery driver with a smile.
Won’t use this website again, prefer websites with retail outlets!”
“Website very very slow!
This has been going on for years now. Hate looking at anything because of the website speed. Get new faster servers, get new IT department, just get it sorted, it's not that difficult.”
