Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent products with a very quick delivery time. I was very pleased with the price of the product and will definately use Decathlon again.”

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Posted 10 years ago

“I am always very happy with Decathlon. The quality of the merchandise is very high and delivery is always prompt and reliable.”

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Posted 10 years ago

“Great products at a reasonable price. But delivery takes way too long... my most recent order said it was despatched and would be delivered next working day but has already taken 4 working days and no sign yet!”

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Posted 10 years ago

“Excellent service, products as described really happy and would definitely use again”

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Posted 10 years ago

“Web site can be a bit difficult when going back and forwards to compare products. Shoe sizing would appear not to reflect UK sizing. Euro size 45, is normally UK 10 not a UK 10.5. Other than that great products at a good price. Off to buy some hiking shoes.”

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Posted 10 years ago

“Since discovering the Decathlon website earlier this year I have had nothing but positive experiences shopping online. The prices are always competitive and having a fantastic guarantee makes it very simple to change your mind. I keep recommending Decathlon to all my friends and family”

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Posted 10 years ago

“The products are great but they never have stock in store and the website is awful. I still use as price quality and style so good. Staff in store also helpfull.”

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Posted 10 years ago

“Great product. Very happy with quality and price. Delivery however was slow, hence 4 stars rather than 5.”

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Posted 10 years ago

“Very good quality for the price you pay and an excellent range of products!”

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Posted 10 years ago

“Everything was as described and delivered when it should have been. Site reviews were very helpful, so overall I'm a happy customer Thank you.”

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Posted 10 years ago

“I've been shopping at Decathlon for over 15 years and have lost count of the number of things I've bought from here from bikes to rucksacks, sleeping bags to trainers, table tennis sets to swimming goggles. All have lasted the test of time. Well most of it, I've worn through two pairs of hiking boots and I'm on my third. I have to admit there have been times when every single item of clothing I've been wearing was from there. And I'm only mildly ashamed to admit it. I need to get more stuff again.”

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Posted 10 years ago

“Perhaps even more than the quality and variety of goods, it is the knowledgeable and helpful staff which make Decathlon stand apart from other retailers.”

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Posted 10 years ago

“Best running gear I've ever used for a cheap price :)”

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Posted 10 years ago

“Great quality product for a decent price! Amazing value!!! Also sent back some items because they were not fitting well, got refunded with no issue!”

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Posted 10 years ago

“Excellent postal service and price. Recommended.”

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Posted 10 years ago

“Happy with the order. Happy with the tent. Would recommend to others.”

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Posted 10 years ago

“We took this pop up shelter [Base Seconds Pop Up Camping Shelter ] to Scotland as a storage/changing room to support our small Bongo campervan and it weathered storms OK. It does not have a liner so need to avoid storing items against the side, having said that no rain got through the fabric. It was ideal to sit and eat in, store items and change in. We had to search a good video on line for folding it up which is not an intuitive method. The item is excellent value for money”

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Posted 10 years ago

“Good quality items”

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Posted 10 years ago

“One of the bows came with lighter limbs than shown on the web site. How can I prevent this happening again?”

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Posted 10 years ago

Dear Sue, Thank you for contacting us, we apologise this error has inconvenienced you, we would advise contacting the Customer Loyalty Team via their contact form (https://www.decathlon.co.uk/en/contactUs) or via our telephone number 0345 450 7936 . Please check our opening times before calling via http://www.decathlon.co.uk/customer-loyalty.html. Have a wonderful day.

Posted 10 years ago

“A brilliant tent. The first time I used it there was a serious storm and it was water tight. Excellent ground sheet and I love the lights and air/vent system. The packing away takes a little getting used to but I have cracked it now and its all so easy. Its a strange shape to pack in the car but its slots behind the seats .. I love it ... no regrets”

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Posted 10 years ago

Dear Frances, Thank you for your positive review, we appreciate you have taken the time you review your purchase we are pleased you are happy with your purchase. and hope that you have many happy memories created with your next camping trips. Have a wonderful day!

Posted 10 years ago

Decathlon is rated 4.4 based on 11,533 reviews