Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love shopping at Decathlon, great selection of products at great prices. The only thing I would like is that there would be enough stock of products, it's often not available in size needed and weeks to wait for stock! I still love Decathon and will still go back!”

Helpful Report

Posted 10 years ago

“Wanted one for ages and finally bit the bullet. The price had just dropped so timing was perfect. What a stunning machine for the money. The bike is fitted with top kit and rides beautifully. The frame is slightly old school but suits what I do, and the front shocks are great. Overall a brilliant bike and fantastic value for money. Get one if you still can.”

Helpful Report

Posted 10 years ago

“Decathlon has literally everything you need for a variety of sports and for superb value. Unfortunately there is not one near me in Bristol. If there was, I'd buy everything from there.”

Helpful Report

Posted 10 years ago

“good prices, good items, postage bit expensive, clothes sizes unrealistic! super fast delivery, great packing.”

Helpful Report

Posted 10 years ago

“The shoes arrived fine but when I sent it back to get a different size back I had to chase them and send them proof of postage for them to send the item back even though they had received it 3 days beforehand... all else was good however.”

Helpful Report

Posted 10 years ago

“Used store in Anglet which had been revamped. Found it very attractive, fully stocked, goods easy to find & some bargains.”

Helpful Report

Posted 10 years ago

“online service is great, but going for pick up at store, staff was very abrupt.”

Helpful Report

Posted 10 years ago

“Order arrived quickly and within the timescale given. Jodphurs are fabulous and I get lots of comments on them. One pair hasn't washed too well (decoration around the pocket has peeled up slightly) but wear them a lot so it's to be expected!”

Helpful Report

Posted 10 years ago

“Was really happy with the merchandise I bought from Decathalon. They dispatched my items quickly after ordering, and they arrived well within the estimated delivery date. Haven't had to use their customer services, as I've had no problems. Bought some Decathalon own-brand items, and found they were to size and made well for the price point. The size charts may be confusing on the website for female clothing, but I found my size just fine.”

Helpful Report

Posted 10 years ago

“Quality goods at realistic prices! Always happy to help, regardless of the query. I don't look anywhere else...”

Helpful Report

Posted 10 years ago

“Good quality items, the click and collect is excellent as it can be difficult to sometimes find things in store, but the staff are always pleasant.”

Helpful Report

Posted 10 years ago

“Very well laid out for different sports and activities, good staff presence on the floor, wide choice and own brands are excellent value.”

Helpful Report

Posted 10 years ago

“Great prices for great quality sports wear and equipment. Online ordering is simple and delivery was excellent, goods arrived within 24 hours!! Thanks Decathlon.”

Helpful Report

Posted 10 years ago

“Incredible service, really good products :D”

Helpful Report

Posted 10 years ago

“Good product range. Excellent prices. Functional webshop. Recommended.”

Helpful Report

Posted 10 years ago

“Nice, helpfull staff and very good quality products in good prices”

Helpful Report

Posted 10 years ago

“Great variety and great quality assured here and excellent service.”

Helpful Report

Posted 10 years ago

“Simple, straight forward process. Added bonus my order arrived after only one day.”

Helpful Report

Posted 10 years ago

“Great click and collect service and very quick.”

Helpful Report

Posted 10 years ago

“For all your sporting needs and at a good price great service inside the shop and online very happy.”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,533 reviews