Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The collection of the bike didn't start too well but once I advised staff what I needed from them things went really well and my bike is just beautiful and such a joy to cycle. Love it.”

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Posted 10 years ago

“excellent service. Goods arrived promptly and the returns process was very efficient. Would recommend”

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Posted 10 years ago

“The goods were described in detail on the website and were found to be as described when delivered. The prices are very competitive and delivery very quick. I will use this site in the future and am happy to recommend it to friends.”

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Posted 10 years ago

“Easy to buy on line, easy to shop - great bike... but oh what a nightmare getting the delivery.... much faffing and wasting of my time.. 8-(”

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Posted 10 years ago

“I like this store !!! It's a beautiful !!!”

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Posted 10 years ago

“Excellent service. Will use them again.”

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Posted 10 years ago

“I ordered a toy baseball set for my grandson and the important thing for him was that it was red. Online the picture showed it as red but when it was delivered, it was orange! It was pointed out to me that the phrase describing the set was "multi coloured" and I can see that this was a bit misleading. However, when I rang up, Decalthlon were very helpful and said that they would ask the depot to pick out a red one and they would send it to me if I returned the orange one. So, great service for what was a minor but important thing to me. So well done for satisfying the customer.”

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Posted 10 years ago

“you have a fantastic service and it was great using you!! thank you”

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Posted 10 years ago

“Exceptional service, ordered and delivered 3 good quality footwear items within 3 days. Highly recommend”

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Posted 10 years ago

“Excellent delivery service. Good choice of products. Reasonably priced.”

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Posted 10 years ago

“I was pleased with the 2 items I purchase as birthday presents for my grandchildren”

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Posted 10 years ago

“Very good cycling products.”

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Posted 10 years ago

“Products and delivery e factly as promised. Will definitely use this company again.”

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Posted 10 years ago

“Always had quality products at great prices. Deliveries are always well packaged and arrrive promptly.”

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Posted 10 years ago

“I ordered a yoga mat and it was very sloppy and not at all fit for purpose.”

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Posted 10 years ago

Hello Kate I am sorry to hear that you are not happy with the product. You do have the option to return the product either to a store or by sending it back to the warehouse. For more information on this you can have a look at our returns policy. http://www.decathlon.co.uk/return-policy.html Have a nice day.

Posted 10 years ago

“Good delivery good product , easy assembly”

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Posted 10 years ago

“Easy to order, item as described and arrived on time too.”

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Posted 10 years ago

“Very good range of products and delivery service. Quick at processing return and payments too.”

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Posted 10 years ago

“The table tennis table is perfect and the customer service beyond expectations. Good delivery time too.”

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Posted 10 years ago

“Website was easy to use and delivery very prompt as promised. Clothes were a good fit and very good value for money.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,530 reviews