Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,538 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,538 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and product range”

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Posted 11 years ago

“Excellent product, good value for money so much that I brought 2.”

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Posted 11 years ago

“Great prices and discounts love the equestrian department. The staff on the other hand are rude and have no social or customer service skills and shouldn't be dealing with the public.”

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Posted 11 years ago

“Boots came quickly and look fine. Hopefully they will last ages ;-)”

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Posted 11 years ago

“Although the jacket itself has proved to be very good, I initially bought the wrong size because I followed the Decathlon size guide. This was immediately apparent when it arrived as it was too small. For this item of clothing, the chest size of a large jacket are those for a medium jacket on Decathlon's own size guide.”

Helpful Report

Posted 11 years ago

Hello Neil I am sorry to hear that you are not happy with the size of product. You do have the option to return the product either to a store or by sending it back to the warehouse. For more information on this you can have a look at our returns policy. http://www.decathlon.co.uk/return-policy.html If you need any further advice on sizing you can contact the store or Customer Loyalty Team directly. Sorry for any inconvenience caused. Have a nice day.

Posted 11 years ago

“Nothing wrong with goods but initial delivery contained correct documents but wrong goods. Two kids were very disappointed to get golfing welling tons instead of their ski wear. I was unimpressed with the return service and had to request a postage label having first been simply told to post them back myself. All turned out well in the end but something of a delay, can only hope the kids got to go skiing on time suitably attired.”

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Posted 11 years ago

Hello Robert I am sorry that you did not receive the correct items from your order. We appreciate your feedback on the service you received. Because our returns service is not currently free to receive the label we do require you to contact us and explain the situation. Sorry for any inconvenience caused. I hope you enjoy your skiing trip. Have a nice day.

Posted 11 years ago

“Love Decatholn products, online sale to be improved... 1- return to any store 2 - since uk store network not developed Free shipping should be provided.”

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Posted 11 years ago

“Love Decatholn products, online sale to be improved... 1- return to any store 2 - since uk store network not developed Free shipping should be provided.”

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Posted 11 years ago

“The collection of the bike didn't start too well but once I advised staff what I needed from them things went really well and my bike is just beautiful and such a joy to cycle. Love it.”

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Posted 11 years ago

“excellent service. Goods arrived promptly and the returns process was very efficient. Would recommend”

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Posted 11 years ago

“The goods were described in detail on the website and were found to be as described when delivered. The prices are very competitive and delivery very quick. I will use this site in the future and am happy to recommend it to friends.”

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Posted 11 years ago

“Easy to buy on line, easy to shop - great bike... but oh what a nightmare getting the delivery.... much faffing and wasting of my time.. 8-(”

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Posted 11 years ago

“I like this store !!! It's a beautiful !!!”

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Posted 11 years ago

“Excellent service. Will use them again.”

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Posted 11 years ago

“I ordered a toy baseball set for my grandson and the important thing for him was that it was red. Online the picture showed it as red but when it was delivered, it was orange! It was pointed out to me that the phrase describing the set was "multi coloured" and I can see that this was a bit misleading. However, when I rang up, Decalthlon were very helpful and said that they would ask the depot to pick out a red one and they would send it to me if I returned the orange one. So, great service for what was a minor but important thing to me. So well done for satisfying the customer.”

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Posted 11 years ago

“you have a fantastic service and it was great using you!! thank you”

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Posted 11 years ago

“Exceptional service, ordered and delivered 3 good quality footwear items within 3 days. Highly recommend”

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Posted 11 years ago

“Excellent delivery service. Good choice of products. Reasonably priced.”

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Posted 11 years ago

“I was pleased with the 2 items I purchase as birthday presents for my grandchildren”

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Posted 11 years ago

“Very good cycling products.”

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Posted 11 years ago

Decathlon is rated 4.4 based on 11,538 reviews