Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Tarp is an excellent piece of kit. However all efforts to get spare poles (recommended by Decathlon) failed miserably despite phone calls, internet messages, etc - hopeless. Still waiting for a call back after about a month!”

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Posted 10 years ago

“Great”

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Posted 10 years ago

“I wanted to buy a kick-scooter for a while and so I found on internet Decathlon website and their excellent choice of kick-scooters. Next day I picked two of them up in Old street pop up store and my happy days of sliding around the town started. Every day I turn into happy little ninja, my kick-scooters are awesome!!!”

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Posted 10 years ago

“Love the shoes I bought but disappointed I can't get anymore in different colours they don't seem to have my size in any of them. Hope you be able to get some more. Thank You”

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Posted 10 years ago

“Very good service would use again”

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Posted 10 years ago

“Amazing customer service, very helpful and polite. Had a couple of issues but they were sorted straight away. Thanks decathlon!”

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Posted 10 years ago

“Good value products and impressive range. Sports nutrition products are good value and taste good too. The bike I bought for me son last year is a firm favourite and has been a very good buy.”

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Posted 10 years ago

“Well done very good jacket and service”

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Posted 10 years ago

“Very quick service”

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Posted 10 years ago

“My daughter loves her running shoes (note they come up small), which are excellent quality, and the running shorts and top are great. Also bought a pair of leggings only because they were in the sale and she loves running in them too.”

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Posted 10 years ago

“Good and quick service for pay and collect system. Nice and easy”

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Posted 10 years ago

“Really fast delivery, well packed and the product was of good quality for the price. Very happy.”

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Posted 10 years ago

“Repeat order of some Kipsta kneepads - arrived when they said they would and were the correct item, so no worries.”

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Posted 10 years ago

“At times the tills get busy and only two people serve at one time, there should be a self serve till for when you are short staffed.”

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Posted 10 years ago

“Love the bike, looks great, lovely ride is very smooth on good roads. Have been on a few long rides and was comfortable and I find a good pace at a good speed. Brilliant for the price and delivery took 3 or 4 days which is great. Best bike I've ever had ????”

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Posted 10 years ago

“Overall good service but on line purchase seems to be troublesome at times”

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Posted 10 years ago

“Very pleased with the service”

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Posted 10 years ago

“they are fine for regular kit but not much any more use for extreme kit.”

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Posted 10 years ago

“Goods shipped very promptly. Some products may need more accurate sizing guide…(gloves)...”

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Posted 10 years ago

“Great website, notifications, delivery and purchase. Highly recommended.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,530 reviews