Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cheap and practical nothing special just a normal day sack at reduced price to try and get people to buy more stock. Fast delivery. If you are into your sports clothing give them a go. Unless there are anymore bargains I will give them a miss”

Helpful Report

Posted 10 years ago

Hello Kevin Thank you for your feedback. We hope you enjoy your backpack and are happy to hear you had a good experience. Have a nice day.

Posted 10 years ago

“I only purchase clothing but to date everything has been exceptional value for money”

Helpful Report

Posted 10 years ago

“Good service, had to return the item as faulty, received refund for the cost of item paid in cash but the use of loyalty card is in voucher form. This is valid for only 3 months, as we live a considerable distance from our nearest store unlikely to be able to use this £5. The general quality versus price is usually very good.”

Helpful Report

Posted 10 years ago

Hello Brian I am happy to hear you were pleased with the service you received. Unfortunately when items are paid with vouchers these have to be refunded with vouchers as were are unable to refund a greater amount than originally paid. If you have a loyalty voucher or promotional code (not gift card) this is also valid for use online. Have a nice day.

Posted 10 years ago

“The Tarp is an excellent piece of kit. However all efforts to get spare poles (recommended by Decathlon) failed miserably despite phone calls, internet messages, etc - hopeless. Still waiting for a call back after about a month!”

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Posted 10 years ago

“Great”

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Posted 10 years ago

“I wanted to buy a kick-scooter for a while and so I found on internet Decathlon website and their excellent choice of kick-scooters. Next day I picked two of them up in Old street pop up store and my happy days of sliding around the town started. Every day I turn into happy little ninja, my kick-scooters are awesome!!!”

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Posted 10 years ago

“Love the shoes I bought but disappointed I can't get anymore in different colours they don't seem to have my size in any of them. Hope you be able to get some more. Thank You”

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Posted 10 years ago

“Very good service would use again”

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Posted 10 years ago

“Amazing customer service, very helpful and polite. Had a couple of issues but they were sorted straight away. Thanks decathlon!”

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Posted 10 years ago

“Good value products and impressive range. Sports nutrition products are good value and taste good too. The bike I bought for me son last year is a firm favourite and has been a very good buy.”

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Posted 10 years ago

“Well done very good jacket and service”

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Posted 10 years ago

“Very quick service”

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Posted 10 years ago

“My daughter loves her running shoes (note they come up small), which are excellent quality, and the running shorts and top are great. Also bought a pair of leggings only because they were in the sale and she loves running in them too.”

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Posted 10 years ago

“Good and quick service for pay and collect system. Nice and easy”

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Posted 10 years ago

“Really fast delivery, well packed and the product was of good quality for the price. Very happy.”

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Posted 10 years ago

“Repeat order of some Kipsta kneepads - arrived when they said they would and were the correct item, so no worries.”

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Posted 10 years ago

“At times the tills get busy and only two people serve at one time, there should be a self serve till for when you are short staffed.”

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Posted 10 years ago

“Love the bike, looks great, lovely ride is very smooth on good roads. Have been on a few long rides and was comfortable and I find a good pace at a good speed. Brilliant for the price and delivery took 3 or 4 days which is great. Best bike I've ever had ????”

Helpful Report

Posted 10 years ago

“Overall good service but on line purchase seems to be troublesome at times”

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Posted 10 years ago

“Very pleased with the service”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,533 reviews