Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Badly misinformed in store as to how long delivery would be if I ordered an item on line and then when it did arrive at the store only given a few days to collect which caused difficulties as I was away by then”

Helpful Report

Posted 10 years ago

Hello John Thank you for your feedback on your experience in ordering from us. Many of our products have to come from the warehouses in France and this is why the delivery time is about 1 week. For items that we have in stock in the UK warehouse the delivery time is approximately 2 days. An estimated delivery date is given before placing the order. We give all click and collect orders 7 days to be collected as stores do not have enough space to keep them. Sorry for any inconvenience caused. Have a nice day.

Posted 10 years ago

“Buying from Decathlon was a pleasant experience and very user friendly and received the correct goods in the specified time.”

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Posted 10 years ago

“If you read my previous review- you wouldn't be asking me for a second review..... poor poor poor customer targeting.”

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Posted 10 years ago

Dear Irina, We are sorry that you weren't happy to receive this email. This is just an automatic and general email for all our customers. Have a nice day.

Posted 10 years ago

“Placed an order on line for an air bed . It never turned up,tried to contact you but to no avail, kept checking the collection point but no parcel for me. Then I received an email stating that the parcel had been returned,I attempted to get it back but was told it had been returned and would have to order again, Hahahahaha I don't think so.”

Helpful Report

Posted 10 years ago

Hello Ian, We are really sorry that we experienced troubles with your order. We hope you will trust us again in the futur. Please accept our apologies for the inconvenience caused. Have a lovely day !

Posted 10 years ago

“Easy to order and very speedy delivery and I'm happy with the product (swimming goggles).”

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Posted 10 years ago

“Fast service and good price.”

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Posted 10 years ago

“I was very disappointed that the delivery cost £40 when it said free. It needed to be explained in store that bulky items were charged an excess. This fee still seemed excessive. I was also very disappointed that the delivery men were reluctant to bring the goods to the downstairs room we wanted it in or even to bring it inside the property even though we had had to complete a detailed questionnaire about where the item was to go. I would also have expected them to remove the packaging and set it up for such a high fee but bringing to the room was a bare minimum. I raised a complaint re this with your customer services and they said they would get the delivery company to call me. I would have expected you to do this on my behalf! This never happened. All around inspite of the fact the item is good I was very disappointed by the service and would not recommend it to anyone.”

Helpful Report

Posted 10 years ago

Dear Elayna, Please have a look at our delivery charges, available on our website and it is written that bulky item (table tennis table, fitness machine etc) are not eligible for the free delivery as it needs extra hands to carry it. http://www.decathlon.co.uk/delivery-information.html Regarding the assembly, unfortunately the the company is only doing delivery services which doesn't include the building of the equipment. We do apologise. Have a nice day.

Posted 10 years ago

“Only been in the shop 4 times but I'm pretty impressed with things overall. The shops well laid out, there's a variety of quality products which meet most budgets and when I had to ask a member of staff for help he was very knowledgeable about what I required. Excellent. Well done.”

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Posted 10 years ago

“Excellent process. Quick easy. Recommended!”

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Posted 10 years ago

“Fast delivery, great product and all round great aervice”

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Posted 10 years ago

“Great service, very quick. Thanks”

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Posted 10 years ago

“The quality of the clothes ordered was excellent. I will be ordering all my running gear from Decathlon in future!”

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Posted 10 years ago

“Great service, very quick. Thanks”

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Posted 10 years ago

“I felt that the UK operation is really on the ball and deliver excellent service. They care about products and customers and if you have a problem they will fix for you. 10/10 for service.”

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Posted 10 years ago

“The quality of the clothes ordered was excellent. I will be ordering all my running gear from Decathlon in future!”

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Posted 10 years ago

“Delivery to store was a little slow but what a great pair of trainers with a great price. Definitely will be buying from u again.”

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Posted 10 years ago

“Timely delivery. Goods as described and well packaged.”

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Posted 10 years ago

“great products, great price and good service”

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Posted 10 years ago

“Very quick dispatching, nice price... maybe the package and sending price was a bit high (£3) for a small item...”

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Posted 10 years ago

“I first visited this store in Portugal and was delighted to see that it is now in the UK. A different range of goods to the normal high street stores. Super smooth ordering process and super fast delivery, all at an affordable price!!! Highly recommended :-)”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,533 reviews