Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very helpful and competitive prices”

Helpful Report

Posted 10 years ago

“Good selection of clothes and very reasonable prices . Quality of product is great. Definitely come again”

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Posted 10 years ago

“Good quality for money, very happy buying on line here. Sometimes delivery takes too long, specially if you buy several articles, I guess you do not have a central warehouse and you need pick some articles from diferents stores. Apart of this I am happy”

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Posted 10 years ago

“Excellent products & prompt delivery”

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Posted 10 years ago

“I bought 2 white "skins" for my son for the cricket season. He says they are very comfortable and warm. The material does feel sligthly thicker than an ordinary cotton top (cannot remember what material it is made from). I would certainly recommend and will buy again. The price was extremely good.”

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Posted 10 years ago

“I ordered a road bike which had a few problems but the customer service team were excellent and made effort to rectify the problems. In the end they sent a new bike which was fine and also gave me a part refund for my inconvenience. Therefore I feel my overall experience was a good one and I would buy from them again.”

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Posted 10 years ago

“We find the staff in Harlow extremely helpful, stock most things that we require. Some more standard sports t-shirts such as brand names would be good - as per other sports retailers. Can only find these online.”

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Posted 10 years ago

“Staffs are really helpful. Delivery to store is pretty convenient.”

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Posted 10 years ago

“Good product and good online experience. Very happy with my purchase.”

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Posted 10 years ago

“Great products but poor level of response and response times on-line. If closer I would go to a store. Very frustrating experience.”

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Posted 10 years ago

Hello Elizabeth, We are sorry to hear you haven't been fully satisfied by our services. We are aware we still need to improve our company and we are working hard on it. Please accept our apologies for any inconvenience caused. Have a lovely day !

Posted 10 years ago

“Old fashioned payment verification, but fast shipping and good product description.”

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Posted 10 years ago

“I bought a bicycle online for my daughter. There was very good information about the bike available to help with the selection. Delivery was prompt and the bike itself is great. Very good experience.”

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Posted 10 years ago

“I ordered a leotard and shorts for my daughter for her gymnastics lesson. They are lovely and were reasonable priced thanks decathlon”

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Posted 10 years ago

“Fast efficient service.”

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Posted 10 years ago

“always easy and hassle free shopping also good range of products at fair prices.”

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Posted 10 years ago

“Very quick delivery, faster in some cases than a UK delivery. Estimated delivery time was bang on as well, making life so much easier. Thank you.”

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Posted 10 years ago

“Good quality product, arrived on time. Staff on the phone were helpful when I needed information.”

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Posted 10 years ago

“Excellent products covering a very wide range of sports with items to suit all price points. I've bought primarily cycling and running gear from Decathlon and all products have met my expectations.”

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Posted 10 years ago

“Pleasure to deal with, package arrived securely and promptly.”

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Posted 10 years ago

“Quick and arrived on time”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,530 reviews