Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,525 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good value products with plenty of options in the range”

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Posted 9 years ago

“Very good prices and service. But lacking different makes!!! Only one or two makes per category products!!! Not enough choices overall. Cheers and Good luck Daniel”

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Posted 9 years ago

“The arrow rest broke straight away and it was flimsy anyway. But the rest was great.”

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Posted 9 years ago

“There is a comprehensive range of choices and the prices are very competitive.”

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Posted 9 years ago

“Reasonably priced equestrian clothing. Easy to pick up from my nearest store. Clothing size varies a little but might be due to difference in fabric type. Great choice in size and colour.”

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Posted 9 years ago

“Good quality sleeping bags. However, no manual / instructions provided.”

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Posted 9 years ago

“Quick and efficient”

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Posted 9 years ago

“Good to have decent sport clothing at an affordable price and for so many different sports. Keep the price low and you will get more items purchased by customers. Work on customer engagement to drive higher purchase frequency (I work in CRM ;-)!)”

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Posted 9 years ago

“Nice fitting and well finished bib tights. Lovely feel and will keep you warm. The chamois is relatively good but began to feel uncomfortable around the 3rd / 50 mile mark. For rides shorter than that they're amazing value”

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Posted 9 years ago

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Posted 9 years ago

“First time purchase,hope to be back again.”

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Posted 9 years ago

“Very helpful retail assistants. Processed order for me in store.”

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Posted 9 years ago

“I am a regular client at Decathlon for last 5 years. I am happy with their services.”

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Posted 9 years ago

“Good quality and fast delivery- only I originally requested shop delivery then had to cancel wait for refund and re-order as my dad wasn't able to collect my parcel without my I.D. Very inconvenient.”

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Posted 9 years ago

“Helpful staff. Clean and tidy store (Southampton). Product bought exactly what we wanted.”

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Posted 9 years ago

“Both products were excellent but your delivery was very slow. I ordered three things mail order on the same day, yours was the only I had to pay for and yours was last by four days.”

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Posted 9 years ago

“Decathlon staff were efficient, helpful and cheerful. I got what I ordered, was notified of its arrival and collected it on time.”

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Posted 9 years ago

“Your sizing has a bit to be desired! But the store is good and service very good.”

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Posted 9 years ago

“I have used this company a few things mes ive always found them to be good. However the last twice I have ordered a certain product only for to be told about a week later that it's out of stock. Would be. Better if they could update their web page more regular. I still find them a good company to deal with *****”

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Posted 9 years ago

“The service from Decathalon was excellent but unfortunately The US sizing confusion meant that the medium I ordered came as a large.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,525 reviews