Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,525 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Swift delivery to store with goods as ordered online. Local staff member in store was unable to answer query about whether similar items would be stocked. Should online ordering of non-stock items trigger local store to consider holding stock?”

Helpful Report

Posted 9 years ago

“Some items on your website out of stock never seem to be replaced and find it very frustrating every time I look to see if they are still out of stock ie in the hunting and nature page it would be nice to see them available again and also some have been discontinued from last year ie pintail and shoveler decoys. Regards Tom”

Helpful Report

Posted 9 years ago

“Efficient delivery and pleased with the product!”

Helpful Report

Posted 9 years ago

“Absolutely no problems with ordering and collecting in store. The only problem was that it isn't clear from the website what is in the store and what is on-line only, so it took two, not entirely convenient, trips to buy some footballs..”

Helpful Report

Posted 9 years ago

“Goods were exactly what I was looking for.”

Helpful Report

Posted 9 years ago

“Two orders made for click and collect and they were fine, no problem. I have just made a rather larger order to be posted, so I can't comment yet, as I am waiting for it to be processed, but the order on the website was fine. I shall wait until delivery and then perhaps feedback again, thank you.”

Helpful Report

Posted 9 years ago

“Could not find right size swimming shorts in shop, but web delivered them promptly and to date to the store, Easy pick up!”

Helpful Report

Posted 9 years ago

“Pleased with how quickly the order came although we never received the whistle that was paid for. There was no paper work inside the bag with order so obviously it wasn't picked. Couldn't get through to customer services and the email I sent bounced back”

Helpful Report

Posted 9 years ago

“Its a good shoe. First 2-3 days it was hard. Now its fine and comfortable.”

Helpful Report

Posted 9 years ago

“Fast accurate service sent the right goods very quickly no complaints”

Helpful Report

Posted 9 years ago

“Good service in delivery and returns. I wish there was one a bit closer to Cardiff.”

Helpful Report

Posted 9 years ago

“Good priced Item once it was in stock !”

Helpful Report

Posted 9 years ago

“I was impressed by the quality of all the products I recently purchased from Decathlon. All well made and particularly pleasing for the relatively low price. Shipping takes a full week which I find a little disappointing, if they can sort this it really would be a wonderful place to buy from”

Helpful Report

Posted 9 years ago

“Good quality kids clothes, we always buy 2 sizes up as lots of things come up too tight.”

Helpful Report

Posted 9 years ago

“Hi I was recommended to you by a family member. I put in an order for an item which was indicated as 'in stock' but in the end came across a few problems - with it not being in stock. Initially there was lack of communication however, the fault was then addressed by the company quickly and a favourable outcome was achieved for me. I am hoping the in stock/not in stock thing is not a common occurrence. Hopefully for my next order and review I will be able to give 'Very Good!'”

Helpful Report

Posted 9 years ago

“Ordered online, delivered in store. Neither item fitted, but return process in store was quick and efficient.”

Helpful Report

Posted 9 years ago

“Very reasonably priced, warm & comfortable. I had to elasticate the ends of sleeves ,long & could not keep them up.”

Helpful Report

Posted 9 years ago

“Staff informed and helpful. Watch out for lower priced products as the quality suffers.”

Helpful Report

Posted 9 years ago

“Fast delivery, smooth overall.”

Helpful Report

Posted 9 years ago

“Good overall service. You can very conveniently buy online and then collect in store. Items are generally very competitively priced for specialist sports gear. I already have used them again and will continue doing so in the future.”

Helpful Report

Posted 9 years ago

Decathlon is rated 4.4 based on 11,525 reviews