Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,525 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought some wellies online and picked them up from the store, unfortunately they were to small although they were my size. The assistant said that was a common problem and instantly reimbursed me. Sorry they were not right but good customer care otherwise”

Helpful Report

Posted 9 years ago

“Good quality clothing sells out quickly in the popular sizes and is not restocked throughout the season. Consider ordering more small and medium sizes throughout your ranges from your suppliers or the ability to place a secondary order with them throughout the season.”

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Posted 9 years ago

“goods delivered the next day to the nearest Decathlon shop. Very impressed!”

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Posted 9 years ago

“I ordered some cycling bottoms for the wife, I received no update about order. The telephone sales person immediately reordered the item and everything then went smoothly”

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Posted 9 years ago

“i had a great experience purchasing my new bike along with some accessories. the staff where very knowledgeable. i must say both times i was in the Harlow store the was a lack of staff so i had to wait some time to be seen along with other people just walking out as the didnt wish to wait any longer.”

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Posted 9 years ago

“Setting up an account was initially difficult (I used a tablet computer) and took a few attempts. However, the product I received was excellent and i'm very pleased with it and Decathlon were quick with their delivery. Would buy from them again.”

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Posted 9 years ago

“Good efficient service, with excellent prices. Sometimes in-store stock levels are low or out of 'common' sizes.”

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Posted 9 years ago

“Great service and quick to deliver product.”

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Posted 9 years ago

“I was happy with my order. The products were as I expected and the delivery was good. Unfortunately the helmet did not fit so I had to send it back, but that is the risk you take from ordering before trying it on. It was a pity I had to pay for sending the package back, but Decathlon refunded me promptly for the helmet itself.”

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Posted 9 years ago

“Good tent, good service with quick delivery. Thank you.”

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Posted 9 years ago

“Lovely sparkly leotard which our granddaughter loved.”

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Posted 9 years ago

“I always find what I'm after if not more. The quality is great and the product range is fab. Will be back soon”

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Posted 9 years ago

“Super satisfied with the service received. All items delivered on time and well packed.”

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Posted 9 years ago

“Amazing top, all day comfort with the added bonus of being washable for further uses (I hope).”

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Posted 9 years ago

“good prices for good products..”

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Posted 9 years ago

“Very quick and prompt service - alas the wetsuit was too small so had to return it. Very good Customer Service.”

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Posted 9 years ago

“Website is very good and easy to use. Good customer service, and great products and prices.”

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Posted 9 years ago

“Good and quick delivery but a pain having to 'register' in order to order instead of just being able to check out using PayPal. I didn't really want an 'account' and then be bombarded with emails. Site needs to easier and quicker to check out - I almost gave up. Product was what I wanted, the price was fair and delivery good however.”

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Posted 9 years ago

“Have brought 2 bikes one for me and another for my daughter never had any problems and also other accessories from decathlon I wouldn't go anywhere else now and always recommend to family and friends for the first place to go”

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Posted 9 years ago

“Staff very knowledgeable young assistant who came from your Glasgow store v.ery helpful can't remember her name but came from one of Aritic countries.. It was her who gave me the impression of the quality of staff that work in your store. I also experience this when inquiry about a new punch bag. Price are fair idea of not having receipts is good idea with store card. An express checkout is something to look at for small price purchases.”

Helpful Report

Posted 9 years ago

Decathlon is rated 4.4 based on 11,525 reviews