Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,525 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The items fitted my daughter very well and were as indicated online. Thank you. Not good, though, as the black colour was only available online (I visited the store a few times but didn't only saw other colours) and the fact that it time.was not available for collection in good”

Helpful Report

Posted 9 years ago

“Item arrived quickly at store, I got a text and an email. Service prompt in store.”

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Posted 9 years ago

“The service was quick and efficient even though I had to return my order because the size I ordered was wrong but the returns policy is straightforward”

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Posted 9 years ago

“I always seem to meet a helpful member of staff in store and get clear and consice information and service.”

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Posted 9 years ago

“I have bought a number of equipment from you recently. Description from Decathlon fits items received. Am giving the items time to confirm quality and durability.”

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Posted 9 years ago

“Does the job but it's a bit fiddly to fold quickly,especially when you are rushing to jump on public transports. Overall it's a good alternative if you are a 'hybrid' commuter.”

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Posted 9 years ago

“Good products at reasonable prices. Had issues ordering online before, seems to have resolved delivery problems now.”

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Posted 9 years ago

“Really good product to buy, bit expensive but worth every penny”

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Posted 9 years ago

“I frequently find that the sizes are quite small in comparison with normal british sizings and find having to buy an extra large when I normally wear a medium in a Britih size is quite off putting. I like being able to order on line and try on and collect from store”

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Posted 9 years ago

“The only thing I can say that is different in Decathlon than other large retailers you may compete, is that you are not pressured the moment you walk in the door. It really does put me off going into stores and the poor staff are pressured to pounce as a part of customer focus base. I'm hard faced enough to tell them politely thank you but no. But I tend not to come back as a customer again unless its a last resort.”

Helpful Report

Posted 9 years ago

“Great products. I ordered on line and collected via click and collect from your Reading store. The Girl on the til wasn't very helpful and seemed under pressure due to lack of staff. I ordered 2 items 1 of which unfortunately was too small and you did not have this item on the shelf to exchange with, so I was given a refund. Being honest I purchased this item (similar jacket) from another retailer as they offered free delivery and I did not want to travel to the store again to click and collect a larger size as the store is some miles away from where I live. The other item was cycling gloves which are great and will give me extra comfort through the winter. Overall... great products which would benefit from free delivery and I am sure this puts consumers off ordering on line from you.”

Helpful Report

Posted 9 years ago

“Good well priced sports kit. I did however receive an email regarding winning a competition and the inference was that I was to attend an event on 8 Oct 15 in Lille. Have not heard anything else on this!”

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Posted 9 years ago

“Good item at a good price and fast delivery”

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Posted 9 years ago

“I had to send everything that I ordered back first time as your size guide was completely wrong, i.e. size guide showed UK medium top was 100-103cm, however when both the base layer and jersey arrived the label read medium 92-95cm. However your customer service department replied to my email very quickly and arranged for me to return all items. I reordered the large size and the jersey fits great, however the base layer is still too small; I can’t be bothered returning them again so shall give them to my wife as a Christmas present (only joking). So in conclusion, customer services top of the class, size guide needs improving.”

Helpful Report

Posted 9 years ago

“I bought a Kemmel mountain bike from your Braehead store in August 2015 and am very happy with it. It is a basic model but well made and at £85 is exceptional value. I ordered and paid for it online for pick-up at the store. I duly received an e-mail and picked up the bike. It was fully assembled and ready to go which impressed me further. I took out a loyalty card at the time of pick-up also. A few days later I received an e-mail stating that as I had not collected the bike the order would be cancelled and I would have the purchase price refunded to my card. I telephoned the store during working hours but nobody ever answered the phone so I left a message with my name and number and a brief outline of what had happened. Nobody has ever returned my call and I don't seem to have a refund so I can only assume that all is well. I did worry a little that I could potentially have a bike that I had not actually paid for. I would stress that all members of staff whom I have spoken to were very nice and very efficient - it is just the automated side of things which let me down here. I would be interested in any feedback from this? I have always liked your products and prices but my latest experience was a little off-putting.”

Helpful Report

Posted 9 years ago

“Great service. Delivery almost 24 hours after i purchased the product. Slight defect in the Bike however.”

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Posted 9 years ago

“Good value & good quality clothing. Choosing the right size is very complicated though as the clothes come from a range of countries & have differing sizes.”

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Posted 9 years ago

“It would be useful to highlight that a pump for air tent is not included and to offer an option to buy the correct one at the same time. (Trying to locate the pump shown on the instructions in the tent bag was difficult as the store staff answering the telephone did not appear to have any technical knowledge to offer the right alternatives to pump not in stock. In fact, they were not aware that the pump was no longer available and was replaced by a new model which was in stock. It took several phone calls, finally to your customer services , to be given this information and a trip to the originally contacted store to get the pump just in time for our trip.)”

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Posted 9 years ago

“Quick and relable srvice. Pleased with the purchase.”

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Posted 9 years ago

“Easy enough to use. No dedicated point in store for click and collect however. Product very good value.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,525 reviews