Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,525 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the items to make sure they were in stock and waited 2 days. When I came to pick it up item were in stock in the shop. It would have been good to know in advance items were available in the shop and not wait 2 days! Apart from that it worked well.”

Helpful Report

Posted 9 years ago

“Slight glitch in ordering but was user error, support team very helpful in resolving my issue.”

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Posted 9 years ago

“Very helpful staff as always - turned up to buy a new bike lock (because I had to cut the old one) and they looked after the bike behind the counter while I browsed without any fuss at all. Lock was best price I could find and, as everything else there, terrific value for money. I am not sure why the other building was demolished - surely not to make way for more luxury flats for city twats - so I trust their range of sports and choice is not affected too much.”

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Posted 9 years ago

“No waiting very easy to pick up order, should've had a demonstration of taking the tent down as had no clue how to do it!”

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Posted 9 years ago

“A pleasure doing business with Giltbrook branch”

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Posted 9 years ago

“Have not had much chance to use the tarp yet but looks great quality. Decathlon price was great and service was fast. Will definitely be back for more. Unfortunately this review would not submit on mobile”

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Posted 9 years ago

“In overall i am satisfied, however the delivery lasted more than the estimated date.”

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Posted 9 years ago

“Decathlon is a fantastic shop with fabulous equipment and clothing. We go there whenever we can but unfortunately live a long way from one of their stores. I would give this company 5 stars if it wasn't for the poor delivery experience I had. Watch out for "estimated" delivery dates, they can sometimes be a long time from the "actual" delivery date. I suggest Decathlon provides delivery dates in the way Amazon does - e.g. 3-6 October, providing a range rather than a specific estimated date. Sarah”

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Posted 9 years ago

“Fast delivery,good prices with a wide variety.”

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Posted 9 years ago

“Good delivery, fast return response and refund for one of my items that didn't fit. Good products, only thing that stops a very good is the very slightly clunky web site experience. I will shop with Decathlon again.”

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Posted 10 years ago

“The advice in-store and assistance in placing an order for an outside table tennis table was excellent and the equipment is exactly as stated and expected. The only criticism is of the delivery company which informed me by telephone of the date and time but made the delivery very much later.”

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Posted 10 years ago

“Staff pleasant. Quite a few items I was looking for were out of stock.”

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Posted 10 years ago

“Good shop.”

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Posted 10 years ago

“It'd be better if the package has handles. It was a bit awkward to carry after the collection at the store.”

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Posted 10 years ago

“Quality kit at competitive prices.”

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Posted 10 years ago

“Product great. Would have given 5* but delivery lenghthy”

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Posted 10 years ago

“Helpful staff and really good products!”

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Posted 10 years ago

“It took a while to receive my order but I was kept well informed by Dean a member of your staff to reassure me they have not forgotten about me or my order which I found a nice touch .Thanks Dean .”

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Posted 10 years ago

“These items are fantastic, excellent quality and reasonably cheap. Overall I am very impressed with these items and I would definitely use this supplier again in the future.”

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Posted 10 years ago

“Staff are friendly and helpful, great range of products - amazing value for money in their bike range. Only real complaint is that set-up of bikes seems to be a bit rushed and it took several visits to resolve.”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,525 reviews