Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,525 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service & good quality BUT - swim suits absolutely minute - ended up (after 2 exchanges) buying a size 14/15 yr old for a 10 yr old and that was only just big enough - for a very athletic, thin child !!”

Helpful Report

Posted 10 years ago

“Having purchased a tow bar fitted cycle rack I was unsure if it had a faulty component so contacted Decathlon via the "contact us" application and was pleased with the response. Having decided that the item may have a fault they sent me a replacement which had the same issue. Efficient arrangements were made to collect the item with the option to return both. I decided to keep the original item as I felt the fault (if it is a fault) did not prevent the operation of the equipment and I have the 365 day return option if issues arises. However, I am disappointed that Decathlon did not or have not contacted the manufacturer of the unit to establish if the item(s) are as designed or are faulty.”

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Posted 10 years ago

“I was pleased with service and the product and will use the services again”

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Posted 10 years ago

“Great lightweight comfortable week made boots. You will need to buy a size above your normal as they are very snug fit.”

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Posted 10 years ago

“Very quick service, all products are as described and expertly packed. Very satisfied and would highly recommend to friends and family .”

Helpful Report

Posted 10 years ago

“Very mixed customer service when trying to get a pump for my new Quechua tent. One not interested at all and told me they were still being made in France. Second attempt luckily I found a different helper and he was fantastic. Jude Tanner”

Helpful Report

Posted 10 years ago

“Decathlon had a good range of football boots to try. We have found some retailers only keep full sizes whereas our 9 year old boy needed a size 2.5. Found exactly what we needed at Decathlon!”

Helpful Report

Posted 10 years ago

“It all worked, except for one thing which held up the service, and my time in the shop, which was very limited for me on the day. online I tried to reserve the earplugs, but again and again it would not reserve them (register them), so I had to go and find them in the shop, and queue longer to pay for them”

Helpful Report

Posted 10 years ago

“Excellent customer service. I had to return my Alur 700 twice, before finally getting a bike with no issues....yet. Having failed to give customer satisfaction twice, on the same purchase...I think Decathlon could have at least sent me the higher specced Alur, or a voucher. Thoughts Mr. Lazarus ?”

Helpful Report

Posted 10 years ago

“Good products, Good prices. Sometimes difficult to find an assistant to ask a question or find out where some products are.”

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Posted 10 years ago

“Decathlon stocks a good number of products for various common UK sports and some 'fringe' sports. The shop gives you an opportunity to see what is on offer and 'get the feel' of items. If you are sure of what you want, the Decathlon online store will deliver to your local store for collection. Just pleased that one has opened up near me!”

Helpful Report

Posted 10 years ago

“Ordering kids flippers gave limited choice, but was fairly easy. However collection from store was slow and no receipt provided. Luckily no further proof of purchase was necessary as the product was a good fit and quality.”

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Posted 10 years ago

“Quick delivery. Decent quality products at competative prices.”

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Posted 10 years ago

“Good service, great products at brilliant prices.”

Helpful Report

Posted 10 years ago

“Great value. Fantastic range of items. Good quality too. Very fast service. Very impressed. Only hindered by clunky, slow website, but will definitely shop at Decathlon online again.”

Helpful Report

Posted 10 years ago

“Quick service and good quality kit at a great price.”

Helpful Report

Posted 10 years ago

“VERY GOOD CUSTOMER SERVICE AT READING BRANCH. A SHAME ABOUT THE PRODUCT. BOUGHT A TRIBAN 500 18 MONTHS AGO,FRONT WHEEL SPOKES GONE ALREADY. BOUGHT A REPLACEMENT WHEEL SAME THING HAPPENED THIS TIME ONLY AFTER A COUPLE OF MONTHS. I THINK BIKE IS RELATIVELY VALUE FOR MONEY AND APPRECIATE YOU GET WHAT YOU PAY FOR, HOWEVER DIDNT REALISE THE WHEELS WERE SO CHEAP AND USELESS CONSIERING A VERY REASONALE TYRE IS FITTED, CYCLING CLOTHES EXCEPTIONAL VALUE FOR MONEY. CYCLING BIB SHORTS AND BIB LEGGINGS BETTER QUALITY AND COMFORT THAN SOME OF THE TOP LEADING BRANDS.”

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Posted 10 years ago

“Excellent service although the returns/exchange took a bit longer than I would have liked.”

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Posted 10 years ago

“Very happy with the service from and cost of items (specifically sale goods) from Decathlon. It would be strategically beneficial to the company if there was another store located either in South Wales (Bridgend/Cardiff/Swansea) or the West Country (Bristol) that would benefit potential consumers in one or both regions. The nearest store to us is Oxford/Reading/Southampton which is not appropriate for sport loving individuals from within the Wales & the West area in the UK.”

Helpful Report

Posted 10 years ago

“Great value and quick delivery to store, however, the state of the click & collect area in wednesbury was terrible (it was the last time I used click & collect too), the staff couldn't find our package and eventually found it beneath the till not in the logical alphabetical shelves. Also wish there was decathlon a nearer to where I live. Decathlon Merry Hill sadly closed a few years ago.”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,525 reviews