Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,525 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good products and choice. Payment tills, if expected to do it yourself you need a member of staff to help.”

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Posted 10 years ago

“Timely and neat delivery. Good prices too!”

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Posted 10 years ago

“Easy to order items and quick delivery so satisfied with the service. Has lost a start due to minimum delivery being £3.99. Would love to order a light for my adult scooter but delivery is the same price as the item.”

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Posted 10 years ago

“I bought the kite as a birthday gift for an 8-year-old girl. I haven't heard any reports about it since then.”

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Posted 10 years ago

“Value for money, could do home delivery considering there are not many shops local to us”

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Posted 10 years ago

“Happy with 4 items purchased. Gave the grandchildren the sun protection needed. Unfortunately not 5 stars as very limited choice of garments left when I ordered as end of August probably end of season.”

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Posted 10 years ago

“Great service. Product good value for money. Would definitely use again.”

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Posted 10 years ago

“The products are good and at a great price. Staff do their best to be helpful. There were some issues with my order but staff did all they could to help sort it.”

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Posted 10 years ago

“Purchased a Thule 4 Bike Hang on 9708 Tow bar Cycle carrier. Best Price I could find, delivery as promised (about a week) but very poorly packed in flimsy cardboard and been repacked by the carrier. I only used the rack twice. The 2 bikes were swaying more than I expected so I stopped frequently to check them and found a major issue with the carrier. It is designed to fold away from the car to give access to the boot and is held in place by 2 bolts in vertical slots. When the bolts are loosened and slid up the tubes the rack can hinge backwards. I reset the bolts at the bottom of the slots and tightened the bolts each time I stopped but could not overcome the problem. if they slid up much further the bikes would have been deposited on the road. I contacted Decathlon and explained the problem, they arranged collection of the rack and a full refund. So 1 star for delivery, and 5 for after sales service. And be very wary of buying a Thule Tow bar bike rack unless it has a good safety system to prevent unplanned release of the tipping mechanism.”

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Posted 10 years ago

“First time buying from Decathlon,got sizing totally wrong!! So decided to visit store to try on items & exchange,which proved very simple. Loved the feel of the jodhpurs & really like the t-shirt I brought which was great in the hot weather to ride in.”

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Posted 10 years ago

“Products were ordered, we recieved notification of this, notificaition of dispatch and notification of when they were out for delivery. Delivery is free, which is great. Haven't had to use their customer service as our products are top notch.”

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Posted 10 years ago

“the tennis racquets are great for what we need, just knocking about at the park. Great price.”

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Posted 10 years ago

“Purchased a pair of childs climbing shoes online, upon collection they were tiny! Asked to swap for a larger size and as I was in a rush the attendant took me to a separate till away from the queues! Top service thanks!”

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Posted 10 years ago

“Great service. One item wasn't available so was easily swapped for another. Collected at store, the delivery to store was after the date stated. I gather this was because of the unavailable item”

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Posted 10 years ago

“Decathalons golf wear is frankly underpriced v more established brands. I have no wish to promote this fact.”

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Posted 10 years ago

“it is better with a card with there name on and number”

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Posted 10 years ago

“Good stock, helpful staff”

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Posted 10 years ago

“Love Decathlon but can't buy ii and have it sent to New Zealand :-(. Have to order it for a UK address and organise them to ship it to me - I love Kalenji running gear. Otherwise all good!”

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Posted 10 years ago

“Decathlon is a good market”

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Posted 10 years ago

“Great products at great prices. I buy mostly cycling products the clothing and bikes represent excellent value for money.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,525 reviews