Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,525 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“shame there wasn't a shop near us, but the online service was great.”

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Posted 10 years ago

“My order was dispatched promptly and received in very good condition. Thank you @ Decathlon.”

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Posted 10 years ago

“My first order was via the Mail Newspaper and since it was quickly and efficiently delivered I ordered a second Tennis racket. This order was delivered as quickly and efficiently as the first. The Tennis Rackets are excellent value for money. Thank You”

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Posted 10 years ago

“Better on line, as a third of the items are not priced in stores.”

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Posted 10 years ago

“Speedy to order, easy to collect though would like a store nearer CO5 Colchester post code”

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Posted 10 years ago

“Value for money, good service.”

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Posted 10 years ago

“Fine”

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Posted 10 years ago

“The seat post is excellent, as good as some that cost 3 times as much. Took a while to be delivered but no more than was specified when ordered. I'd recommend the product and the company!”

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Posted 10 years ago

“Great selection of branded and own brand products, often at very affordable prices. My only mark down would be that although the customer service is good, it's not always easy to find someone to advise you and the service at the till often seems a bit unorganised and there can be queues.”

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Posted 10 years ago

“Delivery was quick with everything correct. Sizes are tricky to work out but all fitted (just).”

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Posted 10 years ago

“Fast dispatch, great racquet, but enormous packaging!”

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Posted 10 years ago

“Staff helpful, always willing to help and give advice”

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Posted 10 years ago

“Good quality clothing , but order to delivery time could be a lot shorter.”

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Posted 10 years ago

“It is an excellent product for those preferring full face mask for snorkelling. The only issue is that the snorkel does not quite "click" into place and therefore fall off sometimes and then I have to retrieve it from the sea bed. Cheers.”

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Posted 10 years ago

“One product was dirty, mayby used. Other product are ok”

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Posted 10 years ago

“Generally very happy, glad I ordered the product early as for some reason it was sent to Bristol instead of Sunderland!? It did arrive a day later than promised but fortunately I didn't need it till slightly later.”

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Posted 10 years ago

“I am very happy with my purchase from Decathlon. I had ordered online and my order was available to collect within a week. The staff were friendly and I received my order in a matter of minutes in the store.”

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Posted 10 years ago

“The products are great, the website is dreadfully slow”

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Posted 10 years ago

“Would be 5 stars but for lack of knowledge on tents, in our experience of first time buyers in camping. Very friendly and were very helpful. Great choice and value in all decathlon products”

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Posted 10 years ago

“Visited the Reading branch to choose new bikes. Very good service received.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,525 reviews