Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,525 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item as described and expected. Thanks.”

Helpful Report

Posted 10 years ago

“Great price, great service getting product shipped to store for free. My only complaint is that I had to correct the price at the till because it was different on the system to the ticket.”

Helpful Report

Posted 10 years ago

“Great tent. Have used it twice since purchasing. Climbed in the Cairngorms over this period covering 5 munros and 2 high level camps. The tent can rattle loudly in the wind, so finding a sheltered area would be best. The tent comfortly fits me and my German Shepherd Dog. In my opinion it would be a tight sqeeze with 2 people. Quick to erect and also light to carry. No condensation issues in tent considering that a large panting dog is present. Dropped 1 star because I feel they could have made the tent in olive green.”

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Posted 10 years ago

“Brought the arrow archery set. Ordered online and paid for delivery. The set is ideal for adults and children. The set only has 2 arrows so I ordered 2 more. One of the tips on one arrow was very thin and looks a bit offset. I contacted customer services by email and they kindly sent a couple of new arrows out. Only problem was they are not the arrows with the suction ends so cannot be used with the set I brought. Other 3 arrows are fine though so overall very happy with the set.”

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Posted 10 years ago

“This is a very good build quality and not too heavy. Pleased with all the extras and was good value for money and being in the sale helped also.”

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Posted 10 years ago

“Good Choice with good prices.”

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Posted 10 years ago

“Products came quickly and happy with quality. Did not find it that easy to shop though as I had to register for an account and system would not allow it a couple of times I had to call customer care for help. Thanks.”

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Posted 10 years ago

“the tent overall was very good for the price, my only grudge would be the outer tent and the connection to the pole was a bit annoying to set up. But overall well worth the money”

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Posted 10 years ago

“Quick delivery and decent quality product”

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Posted 10 years ago

“The shorts I bought were supposed to be red but they were pink. It's ok tho bro I dyed them red ????????”

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Posted 10 years ago

“Excellent service but was sent bigger size overall good shopping experience”

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Posted 10 years ago

“In my opinion Decathlon are one of the better sports retailers in Britain. They have an extensive range of sports which are catered for, and usually have some unbeatable offers. I would be critical about the store stock, but knowing that you can order online to be collect in store is now my preferred method of shopping, and I usually spend 10-15 minutes browsing around for something I haven't seen online.”

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Posted 10 years ago

“I normally shop online with many other big named company but I find services in decathlon is much better than many other big name in sports brand. Thanks.”

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Posted 10 years ago

“Good service , I had a faulty tent so they have replaced it. I asked for the new tent to be delivered to my home but they sent it to a store , so I now have to collect it. No biggy but not what I asked.”

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Posted 10 years ago

“Item good price, and quality. Order ready for collection when stated. No problems at all, and would shop again.”

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Posted 10 years ago

“Very comfortable sandals, nice design and colours my son loves them thank you”

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Posted 10 years ago

“You need to hold online orders instore longer than 7 days. i don't live close to my store so it can take up to two weeks to visit and collect my online paid for order”

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Posted 10 years ago

“I was sent the wrong size shoes but I spoke to Louis ( a very nice French man) and he quickly sorted the problem and gave me some money back as a goodwill gesture. Very kind. Thank you.”

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Posted 10 years ago

“Items came very quickly and were exactly as described. Happy shopper :-)”

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Posted 10 years ago

“Very good range of goods and very helpful staff in the stores.”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,525 reviews