Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,525 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Visited Belfast store to buy cycle light only to be told we do not stock them any more. Neither person thought to tell me to try online. Bought Rock rider two months ago and plenty of advice etc at time.”

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Posted 10 years ago

“The website wasn't great. It was very slow. The products were great though”

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Posted 10 years ago

“Good running shoes and clothing. Excellent prices. Couldn't get bike pedal on so assistant told me the pedal may be faulty. Did a 30 mile round trip to find out I was turning it the wrong way! Surely the assistant could have diagnosed this over the phone.”

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Posted 10 years ago

“Nice!!”

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Posted 10 years ago

“Great product and service.”

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Posted 10 years ago

“Happy with product (as described). Delivered on time.”

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Posted 10 years ago

“Easy to order delivery effective. Driver extremely helful”

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Posted 10 years ago

“Huge range of sports, good range of products, competitive prices especially on own brands.”

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Posted 10 years ago

“Very helpful telephone assistant. Goods received promptly.”

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Posted 10 years ago

“Very good value - sometimes the website is unclear on availabilty.”

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Posted 10 years ago

“Just wish the exercise bike I bought had the computer display had been working in the store as I now would have now bought the more expensive type but it have to do until I up grade at a later date”

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Posted 10 years ago

“Aksium wheels were the cheapest on the market and arrived quickly. Happy as a pig in....”

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Posted 10 years ago

“Was impressed with the service received, both from the two young ladies that helped me choose my exercise machine and to order it in to store and from the two (different) young ladies that subsequently helped me load the machine into my car when I went a few days later to collect it. They were all very knowledgeable and polite.”

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Posted 10 years ago

“Good service, good range of products.”

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Posted 10 years ago

“Great store with multiple choices of kit. I would recommend it it anyone !”

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Posted 10 years ago

“great range and reasonably prices. the one stop shop for sports goods!”

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Posted 10 years ago

“The website is fairly easy to navigate and the prices are very reasonable. We ordered an item that was out of stock in our nearest store and it was delivered there for us to collect very quickly the following day. The product itself was good quality and robust. would buy online from Decathlon again.”

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Posted 10 years ago

“I am quite happy with service in the shop, on-line purchase and price of products. Thanks.”

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Posted 10 years ago

“good prompt servic for click ad collect”

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Posted 10 years ago

“Delivery was quick but my spearfishing reels handle fell off on its first use and got lost in the depths of the ocean. There is no mechanism to stop the reel falling off when the drag gets loosened. Not great as I took it abroad and didn't have an alternative.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,525 reviews