Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a problem registering on the website as one of the boxes (I think it is where you put the post code) would not let me enter the necessary information. I had to ring up Decathlon to be told that I had to click outside the box before I could enter the information. The telephone operative was very pleasant and helpful but really, filling in registration details should not require a telephone call for an explanation. The goods themselves were excellent - good quality and good value. I'm very pleased with them.”

Helpful Report

Posted 11 years ago

“Great products. Good delivery. Went to buy more products on your mobile site but it was so slow it was unusable. Its a shame that your decathalon.ie site is so poor - poor range and very poor website functionality.”

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Posted 11 years ago

“Product arrived on time and as described. All good!”

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Posted 11 years ago

“Generally very good, high spend needed for free delivery though. Use collect in store for free, but that means a big queue in Belfast”

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Posted 11 years ago

“It was good value for money”

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Posted 11 years ago

“Not the easiest of retail websites to navigate but the service is good.”

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Posted 11 years ago

“Easy process from start to finish”

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Posted 11 years ago

“Very easy to use website. Prompt delivery of goods which were as expected.”

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Posted 11 years ago

“prompt delivery sizing a little on the small side”

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Posted 11 years ago

“Easy to follow and understand website, good notifications regarding progress of order. Only slightly let down with the length of time taken for my particular order to become ready for collection. Would certainly use again in the future.”

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Posted 11 years ago

“Good quality goods at really reasonable prices. I'm really pleased with the goods and all have been exactly how I would have wanted. However, without knowing exact sizes, the shorts I have ordered were a lot smaller than expected and I could have ideally done with a larger size. I haven't bothered to return them to request a larger size as this would have incurred two further postage costs. In future I will not be ordering something where the size needs to be right. In my opinion, Decathlon should introduce free delivery on orders over a certain amount with free returns via Collect+ or similar. I have recently ordered a substantial amount of cycling clothing / shoes from Wiggle who offer this service and I was able to order multiple sizes in things like shoes and shirts etc, and have returned the unwanted sizes free of charge. This gave me the confidence to shop with them knowing that I would end up with the perfectly fitting clothing/shoes, without having to worry about the costs involved in exchanging/returning items.”

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Posted 11 years ago

“The service was good and very quick. However, I do have a suggestion. Having placed my order, I then noticed something else I would have also liked (bike inner tubes), but I couldn't see any way of adding it to the existing order. I would have had to place a whole new order, and pay a whole new £3.99 delivery cost, which would have been more than the inner tubes alone cost, so I didn't bother. Whilst it obviously wasn't your fault that I noticed somethig else after placing my first order, it would have been good to be able to add other items to the first order given it hadn't been dispatched yet, and given the £3.99 delivery cost seems to be standard regardless of the size or cost of the order. Thanks, Graham”

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Posted 11 years ago

“Buy. T hese trucks for my husband they fit really nice and are comfy”

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Posted 11 years ago

“I wanted a weight bench but was not sure which one to get. The staff were very helpfull and made my choice easy. Will recomend to friends and family”

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Posted 11 years ago

“Good product at a reasonable price”

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Posted 11 years ago

“Good products, attractively priced and delivered promptly and without fuss.”

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Posted 11 years ago

“Mix up over delivery dates and difficult to get in touch with them. When finally did make contact outcome was satisfactory”

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Posted 11 years ago

“My only negative comment would be that the website is exceptionally slow, other than that, fantastic value for money for what appears to be a good quality of product. The range of stock is outstanding as Well.”

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Posted 11 years ago

“great value products, quick delivery though i would take slower delivery for a cheaper price but wouldnt take free delivery if it was as slow as somewhere like wiggle”

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Posted 11 years ago

“Comfortable fabric, good fit.”

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Posted 11 years ago

Decathlon is rated 4.4 based on 11,542 reviews