Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,525 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1. They have everything (almost) you need for all (almost) sports. 2. Their quality is generally very good compared to the price tag. But if want the best they are probably not for you. 3. Customer services are generally very good. The return policy is generous.”

Helpful Report

Posted 10 years ago

“Living some distance from a store online shopping is the only way to use Decathlon. The website is slow, clunky and uninspiring but the products are great value for money so I tend to persevere. My most recent purchases were a bargain as they were in the sale and arrived very quickly after ordering so I would rate the distribution and value for money as excellent but the website as in need of a revamp.”

Helpful Report

Posted 10 years ago

“I bought a pop-up tent and am pleased with it. However, I would not recommend relying on the brief instructions on the website for demonstrating how to pack it away. I downloaded something from You tube which showed each step clearly. Although sold as a two man tent, the one I bought was far roomier than all the other two man tents in my group, so that was a bonus.”

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Posted 10 years ago

“Prompt delivery and well package. Simple to set up. I have found the cycle good overall but the gears are poor.”

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Posted 10 years ago

“Good price/quality ratio. No problems with purchases. Only less positive is that website is not very easy to search.”

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Posted 10 years ago

“I was looking for the Tribord sea mask but it was out of stock, so I left a request to be notified when it would be back in stock. That's a useful service of Decathlon, in theory, because I was actually never notified. I found out that it was back in stock by chance, when I entered the site again some time later, so I placed the order. This was not satisfactory. However, I have no complaints about the rest of the services. The mask seems to be fine too; I only tried it once so far but I like it a lot.”

Helpful Report

Posted 10 years ago

“The experience in your store was great... Just communication between staff, when a tag was left on one item, was a bit of an issue. Resulting to me giving you 4 stars.”

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Posted 10 years ago

“Bike arrived and looks great,rides great too,thanks'”

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Posted 10 years ago

“We purchased four towels for use in our motorhome, and they didn't disappoint. They are light weight, take up very little space, when rolled, and, importantly for us, dry quickly, especially when hung outside in the fresh air. We haven't had them that long but they have washed well so far with no loss of colour.”

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Posted 10 years ago

“My goods arrived promptly. No problems with the items. Great value for money.”

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Posted 10 years ago

“The sandels i bought where only 9.99 they were very good value and very compfortable.”

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Posted 10 years ago

“Fast free delivery service, bike was mostly already set up perfectly (just handlebars and pedals to attach) and excellent price. I can't believe the quality of this bike. Carbon forks on an aluminium frame for just over £300!! Thank you Decathlon... I couldn't have convinced my wife to let me have a 3rd bike without this price.”

Helpful Report

Posted 10 years ago

“Before I placed the order, and in the confirmation email, you indicated that the product would be available to pick up in store the day after I ordered it. It was not. I was subsequently away for a week, and explained to your store staff that I would not be able to pick it up until after your 7 day collection window had expired. It duly expired, and you cancelled my order. Happily, this didn't seem to matter, and it was still in the store when I returned to pick the item up. Your system worked, but not as advertised. At least your store staff were friendly and helpful ...”

Helpful Report

Posted 10 years ago

“The quality of the products appears to be excellent. I'm very pleased with my running shoes and compression socks. However: The website is shockingly slow, to the point that it is very off putting. I tried it on a laptop, iPhone and a very fast iMac, but it makes no difference. Delivery also seems to be a bit of a shambles. My second order was for my childrens' sports' day, but the stuff didn't come in time and my wife had to waste time driving to Sports Direct, paying more money for shoes.”

Helpful Report

Posted 10 years ago

“Just bough a bicycle and I am happy with the service I've received... All went well!”

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Posted 10 years ago

“The items i purchased were great promptly delivered and the communication was great. one of the items did not fit as it came up a bit small. I followed the returns policy and took the items back to the store i had click and collected from. I handed over the items and there was no checkin or receipt given for the return just their word it would be returned and replaced with the required size. Six weeks later nothing just a pending order. I contacted customer service who were prompt and helped resolve the issue, in this instance i took a refund as i needed the item quicker than they could get me a new one. All in all i was happy with the service but think their returns needs some looking into. Product as always was great value for money and really well made which is why i will continue to shop at Decathlon.”

Helpful Report

Posted 10 years ago

“I ordered 4 DOMYOS MY TOP Fitness Tank Tops as I have bought them before in Spain and I absolutely love them. The colours are great and I think they are better than some other more expensive brands, they wash well and I have converted lots of my friends to them. Thank you”

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Posted 10 years ago

“Great staff helpfull lay out easy to find the things your looking for”

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Posted 10 years ago

“Boules arrived promptly , well packed.”

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Posted 10 years ago

“Very pleased with folding chairs, surprised that they came without bags to carry them in as most do these days.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,525 reviews