Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,525 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You deserve 5 ( five )star for service , however I gave you 4 because I reserve one star for the confusing of "sizes " of you product . It is not clear and it does not fit with the English sizes. It must cost you lots of money returning items and it cause frustration to your customer. But at the end your team put it right. I was talking about my order regarding Swiming custom . Ex 29" appear 15 " 36" it should be 46/48 " and so on.”

Helpful Report

Posted 10 years ago

“Although goods arrived on date stated, would have liked them a bit quicker. Web site easy to use and quality of goods-excellent!!!”

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Posted 10 years ago

“Speedy delivery. Excellent choice of items, very good value for money.”

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Posted 10 years ago

“Delivery was on time although the bike I ordered wasn't very well packed and got scratched. I contacted customer service and they were brilliant and dealt with the issue immediately ....so I'm totally happy and would recommend using decathlon”

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Posted 10 years ago

“So far so good, service very good, however the sizes and size chart are quite confusing, also when ordering more than one item, each item is individually charged postage. S Sissons”

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Posted 10 years ago

“Great service and great produts!”

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Posted 10 years ago

“Decathlon is a very welcome addition to the UK market. A sports store that actually caters for people who do sports as opposed to casual wear. Their own brand training wear is excellent value and their click and collect service works very well. If I had any feedback it would be to speed up checkouts by making sure their IT worked properly and the staff were better trained with it. I would also improve the range of free weights and kettle bells as these are at present only aimed at beginners. Great potential.”

Helpful Report

Posted 10 years ago

“I'm very impressed with Dechatlon and the ordering and delivery process. The bicycle I ordered arrived on time, the only thing I would say is that the courier left the parcel with a neighbor without having my permission or calling me in advance. Now on the topic: The bike is spectacular. Very good build quality and top materials used. I would point out that even though Dechatlon says they set the bike up prior to delivery I had to further adjust the brakes and unless you have some experience with that you'll have to do some research and spent some time fiddling with your bike. Now in my case is no problem because I enjoy doing it, but not everyone is the same. All and all the hole experience was more than exemplary. I only took a star off because of the courier and has nothing to do with Dechatlon or the bike itself.”

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Posted 10 years ago

“After initial problem - order was cancelled (not by me) and I had to reorder - fast and efficient service.”

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Posted 10 years ago

“Very good service and good quality”

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Posted 10 years ago

“After a rocky start everything was put right and was pleased with the end out come”

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Posted 10 years ago

“The range of goods available is helpful, and toys being put out to play with is a good idea to try before buying (and keep children busy in the store!). The stores sometimes seem untidy in places - maybe it's hard for staff to keep up with the movement of goods from visitors. The Aqua shoes I bought recently were excellent as they are a mid-range price of a good quality - they bridge the gap between cheap terrible shoes and the really expensive ones from diving shops.”

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Posted 10 years ago

“Staff in shop very helpful and knowledgeable. Easy to use online ordering system. Speedy delivery to store. And our 11-year-old is very pleased with his new bike too!”

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Posted 10 years ago

“The cross trainer Domyos VE730 is an excellent machine. Very sturdy, well made and easy to build. It is proving to be a valuable asset towards my fitness.”

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Posted 10 years ago

“Product was great, ordering and collection process was easy.”

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Posted 10 years ago

“Lovely bike, really pleased with it. Took a little adjusting as gears made a bit of noise but after sales service very good.”

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Posted 10 years ago

“Prompt service and delivery on time. The only issue I have is with the quality of the bike I purchased. Maybe I was expecting too much for the price I paid but then again having uour crankset loose on your very first ride isnt what you would expect. I got it tightened and I rode just 16 miles to have it wobble like jelly. Have decided to upgrade the crankset with the bottom bracket and the bearings, sell this one off and invest in a better bike.”

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Posted 10 years ago

“Very happy with customer loyalty team. Got an immediate response once I reported a problem. Staff in store (Surrey quays) also were helpful, however they didn't all seem to be professional and well trained.”

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Posted 10 years ago

“I like Decathlon products and prices. I purchased my first adult scooter 3 yrs ago to do my daughter's school runs. Now, I see a lot of mums do the same thing. The scooter turned out the best buy ever. Though I might upgrade it soon. However, I had purchased a back pack. The zip was broken. I bought another one online,and Last week while I was shopping for swimming gears at Decathlon, my phone fell off the floor from the front pocket of my Decathlon back pack. Zip was broken again. I rushed to the cashier, complained about the situation. I didn't have the receipt. But right on the spot , they gave me a new back pack. Now, i can say that I like Decathlon products, pricing and customer service as well. Thanks Decathlon...”

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Posted 10 years ago

“Good easy to use service”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,525 reviews