Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,525 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My cross trainer machine is very good, I have no complaints. It was a 2 part delivery, the first delivery was a plug which can be used in the UK, I received the wrong one, so I went to Decathlon, and they changed it for me without any problems. I was told that they will check their remaining stock for any wrong plugs used.”

Helpful Report

Posted 10 years ago

“Been visiting Decathlon in Morlaix for a number of years now. Always find the staff very helpful and the products value for money. However, this year we were disappointed by the very limited choice of sale items.”

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Posted 10 years ago

“Good product delivered on time.”

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Posted 10 years ago

“After an online order had to be returned due”

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Posted 10 years ago

“Good price, good delivery time. Recommended.”

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Posted 10 years ago

“for the money I recommend good bike !!!!!!!! :-)”

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Posted 10 years ago

“Shopping was very surprising doing it via Internet , I was looking at arrows for archery and online great multi buy offers which are not available in store , sadly website needs re vamping and updating a little and lots of lines "no longer available "”

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Posted 10 years ago

“It would of been five stars but for the fact I had to contact decathlon for my delivery date was a week late but they did respond very well”

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Posted 10 years ago

“Ordered two children's buoyancy aids. Fantastic price, perfect for sailing. Only complaint is that I could only order one at a time so I had to pay p&p twice!”

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Posted 10 years ago

“Remarkable range. Good value and quality. Very efficient mail order service. But wish there was an actual branch closer to me here in Leeds. But you should have said before I submitted my review that by doing so I accept your conditions. Bad practice on your part!”

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Posted 10 years ago

“Children's bike for daughter, looks great, came quickly and great price. Quality good except plastic chain guard that annoyingly rubs on chain. Doesn't look like scope for it to move.”

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Posted 10 years ago

“8 bought this swimming suit to my sisteel back home and she really loved it!”

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Posted 10 years ago

“I bought your travel beach umbrella, which was excellent value, but I was forced to use Decathlon internet as the branch I went to at Wednesbury didn't have it in stock, which was disappointing, as I wanted to see it before I bought it.”

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Posted 10 years ago

“Quick delivery service though not much time given for collection. In spite of me phoning the store to let them know I would be collecting goods after the 5 day window, I still received emails from head office saying order was cancelled and would be returned. Luckily it wasn't and the store kept it for me though a little confusion.”

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Posted 10 years ago

“Excellent value and huge variety of sporting goods. Range of choice depends, inevitably, on size of store but usually found what I needed. Not necessarily 'big name' brands be good quality, well priced.”

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Posted 10 years ago

“The junior racquets arrived quick and my granddaughter loved them”

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Posted 10 years ago

“Bought 2 pairs of sandals very comfortable and good value for money.”

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Posted 10 years ago

“Pleased with ease of ordering & very pleased with quick delivery. Tarpaulin tent shelter as expected. Small rucksacks are a different design to the one I bought last year - I prefer the old design!!”

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Posted 10 years ago

“Fast service, good product, only downside is no free delivery.”

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Posted 10 years ago

“Quick service. Good prices. Quality/Comfort of item is not quite as good as higher priced alternatives but, for the price, it's fantastic!”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,525 reviews