Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,525 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good customer service, deliveries come quickly”

Helpful Report

Posted 10 years ago

“It's a prompt service, I usually receive the goods in a few days. There are more goods available online than in the store.”

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Posted 10 years ago

“I have bought a BTwin road bike and it is an awesome value for the price and great performances on the road. So light and easy-handle but tiny noisy when shift gears but does not create any problem. Well choice by Decathlon”

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Posted 10 years ago

“I have not had the chance to try the mask in real conditions. I bought the smaller size at the back end of last summer, but it was too late for my holiday. When evaluating the mask again I felt it to be too small, so I ordered the larger size. Still have not tried that on holiday. The masks seem a great concept & my reason for 4 stars was the washer where the snorkel meets the mask snapped (my fault) I tried to purchase a replacement, but was told that Decathlon don't do spares. Fortunately I bought a product in Primark which had 2 plastic elastic bands, these fitted perfectly. Had it not been for this I would only have given 3 stars. So come on Decathlon start selling spare parts & offer a service to your customers.”

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Posted 10 years ago

“Easy to use ordering. Delivery swift and efficient. Thank you for a good service.”

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Posted 10 years ago

“Great range of sports and outdoor goods. My wet suit and Tribord full face snorkelling mask were great and good value. The click and collect service was excellent and seemless”

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Posted 10 years ago

“I like Decathlon, they offer the right products, have good outlets, good staff, a great website and good stock levels most of the time. However, if I have one gripe it's that they reduced the price of a tent I purchased at full price by 35% (£200 to £130) after I had written a glowing review for the item on their website (which would have helped them to sell more). C'est la vie!”

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Posted 10 years ago

“Very good products at an affordable price, very good delivery service, bit slower on return and exchange. Overall very good service and excellent products at the price.”

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Posted 10 years ago

“Very high quality products at reasonable prices...”

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Posted 10 years ago

“Good, if different choice of goods. Sometimes continental sizing means difficulty in getting something to fit. But overall Decathlon is good value for money. Store staff, when they're around are friendly. Online ordering is easy.”

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Posted 10 years ago

“Good range of stock with helpful and efficient staff.”

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Posted 10 years ago

“I don't live near a store and bought an item online that turned out to be located in France so it took a week to arrive via post. Customer services where very helpful with info about delivery times. I was very pleased with the quality and price of my purchase when it arrived.”

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Posted 10 years ago

“A very easy purchase using order & collect . A good product and a fair price.”

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Posted 10 years ago

“Great products although there was a little confusion about a product we reserved. All sorted in the end.”

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Posted 10 years ago

“I like Decathlon- want to be loyal. No see whether I get the delivery on time!”

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Posted 10 years ago

“I love decathlon, I think they have great products, with great ideas at very good prices. I do find that the sizing tends to be inconsistent but is usually on the small side. My son has some fantastic size 4 walking boots - he is a size 2, but the size 3 shoes I bought to compensate for them tending to be small are much too big (but he will grow into them). Unfortunately, it is too far for us to visit more than once or twice a year, so I have to keep guessing or not buy. Having said that, we've had some fantastic jersey trousers/athletics jumper sets for all 3 children at an amazing price, and I love my new jogging bottoms, my decathlon trainers have been a great buy and took me through my first half marathon.”

Helpful Report

Posted 10 years ago

“Ordered sports bra and trainers on line, arrived in a timely manner and both items good quality and fit.”

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Posted 10 years ago

“Click and collect is fine but click to be emailed when an item is back in stock did not work.”

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Posted 10 years ago

“Easy to navigate around website when shopping online. Good quality items and affordable prices. Quick home delivery. One criticism is around sizing on clothing, this is hard to judge from sizing type on website-would be useful to have other types of sizes displayed also.”

Helpful Report

Posted 10 years ago

“great quality good sizing need more room in order to tighten straps. my straps are very loose because I cannot tighten them any more which means I have to sew them to the correct position.”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,525 reviews