Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,525 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bargains galore and quick delivery!”

Helpful Report

Posted 9 years ago

“Generally all the products I have bought from Decathlon have been great - fantastic value and lasted really well. Only one exception was a recently purchased ladies swimming costume.... the stitching/seams on this must be poorly done as they rubbed my skin red raw. Wasn't expensive so not worth the petrol to return, but very poor.”

Helpful Report

Posted 9 years ago

“The delivery was fast and the bike was easy to prepare, although on of the tools that came by broke in the process which made me buy one the next day. There were also some pieces that I couldn't find a use for them, they seem to be spare parts, but since there is no inventory list or instructions with the bike is difficult to know. Since I got the bike about 3 weeks ago, I've been riding to work daily and it works just fine. I'm happy with my purchase so far, the only thing I missed when I got it was some kind of extra info within the box for preparing the bike.”

Helpful Report

Posted 9 years ago

“Contacting customer support is best done on the phone, did not respond to emails”

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Posted 9 years ago

“The site is well done with clear description of the products. Being able to check inventories at specific locations is a great advantage.”

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Posted 9 years ago

“Website and App NEEDS improving”

Helpful Report

Posted 9 years ago

Hello Linda, Thank you for your feedback. We would like to know the areas in which you feel we could approve upon, if you would like to expand upon your feedback please contact us via our contact form on the following link https://www.decathlon.co.uk/en/contactUs. Have a wonderful day.

Posted 9 years ago

“Good product. Item was delivered to a local pickup point 2 days later than the expected date of delivery. Other than that, happy with the product and customer service.”

Helpful Report

Posted 9 years ago

Hello Yulian, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our deliveries and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 9 years ago

“I was a little disappointed that I ordered something online and went to collect it but when I got there they told me I couldn't take one of the many they had in stock. Even though I'd paid online and they had several in stock, I had to wait until another was delivered from the warehouse. This meant a second visit the following day. Other than that, the price and quality was good.”

Helpful Report

Posted 9 years ago

Dear Mr Chris, We apologise for the inconvenience caused, as you purchased the order online the store could not give you the Mid 3 Kids Scooter due to the stock being sent from our warehouse, we can see your order arrived right in time and we hope you are satisfied with your purchase. Have a wonderful day.

Posted 9 years ago

“Very prompt service and items in good condition when delivered.”

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Posted 9 years ago

“very professional”

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Posted 9 years ago

“Great company at affordable prices, however main issues I have is that they quote they have things in store available, I then make the trip and see they don't and end up ordering it into the store anyway.”

Helpful Report

Posted 9 years ago

“Bought trainers for my daughter. Always impressed with quality of the product and speed of delivery. She is always happy with the style and fit”

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Posted 9 years ago

“Good quality items at a great price. Delivery and packaging good. Would use again.”

Helpful Report

Posted 9 years ago

“Assistance in the store was knowledgable and helpful. The bike - BTwin 540 - is great value and a high spec. However, the documentation that comes withe bike is very poor. For example, there is an assumption that one knows how the gears function; well I don't! There are some tools and some small plastic bits and I still don't know what they are for. Not good enough.”

Helpful Report

Posted 9 years ago

“The value of the coats is very good. I'm quite happy with the children's coats as they all perform well. I'm pretty pleased with mine although only time will tell if the pockets/fittings are all fit for purpose (sailing jacket/coat). Only 4 stars as the delivery was delayed due to a stock issue with one coat.”

Helpful Report

Posted 9 years ago

“The overall service was good, website not hard to use, delivery was quite slow but i am in the northern isles. Service advisor was very nice and helpful.”

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Posted 9 years ago

“Service received was great. Items arrived promptly and were easy to return or exchange. Quality of goods was decent.”

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Posted 9 years ago

“Really nice leggings very comfortable and hold their shape well”

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Posted 9 years ago

“Items received good, nearly 5 days to be delivered which I feel was to long for delivery to store. Website not great, has some things that are in store but not all and visa versa!! We went to the Wednesbury store and then had to order on line as the store had nothing we went to get, the shop was half empty, looking for walking trousers and range was 5! And all of range there was only Xs and s!! And this was on a Saturday morning! Then when we tried to order online we couldn't get half the stuff we wanted. No great.”

Helpful Report

Posted 9 years ago

“Excellent product and quick delivery but asked to be emailed when product in stock, this did not happen. I had to keep going on website every day to check if they were in stock which was rather annoying.”

Helpful Report

Posted 9 years ago

Decathlon is rated 4.4 based on 11,525 reviews