Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,525 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use excellent delivery thank you!”

Helpful Report

Posted 9 years ago

“Good product, price and service. Only issue when oredering online was: they forgot to register the product in store and so never received the confirmation. If I haven't been to the store without confirmation, th ebike would have been sold to anyone without me knowing!”

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Posted 9 years ago

“All the items I have bought have been durable & good value for money.”

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Posted 9 years ago

“Experience buying from Decathlon has been very positive. The cycling base layers come a bit small (particularly the armpit region) so I ordered a size bigger (I am normally an M so I ordered L) and I am happy with the fit”

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Posted 9 years ago

“Very good value and good service in most respects. However it can be difficult to find specific items on the website (e.g. you can't search for only short-sleeved men's t-shirts, you have to look through 215 items including long-sleeved). Also certain items have been out of stock for a few months now which is very disappointing.”

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Posted 9 years ago

“Nice store, but music jingle is a bit irritating after a while.”

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Posted 9 years ago

“The jacket I ordered was exactly as described and arrived promptly after ordering it.”

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Posted 9 years ago

“I have been very impressed with how efficient Decathlon are. I had a problem with a recent order and it was dealt with very quickly and what they promised actually happened. Would not hesitate to use them again and again.”

Helpful Report

Posted 9 years ago

“I had a problem regarding an exchange: I emailed them before ordering to make sure I could get items I needed to exchange sent to store before going to exchange, as I live 75miles away from the nearest store and did not want to go twice. When I phoned the local store to check, they did not have the items required but said I needed to go in for them to only be able to order the items back into store as they could not pre order from the warehouse. This is the situation I did not want to be in, so I phoned customer services who I must say sorted the problem out very quickly and allowed me to return the items via post at no cost for an exchange. The Items seem very good quality and I will be happy to use the website and stores again for future purchases.”

Helpful Report

Posted 9 years ago

“Your staff were wonderful but your delivery service is awful and about a week late on the quoted time, with no explanation as to why or when a new date would be. I will never buy on-line with you again!”

Helpful Report

Posted 9 years ago

Thank you for taking the time to review your order. We apologise for the delay in the processing of your Click & Collect and hope that you are satisfied with your purchase. Have a wonderful weekend.

Posted 9 years ago

“Products were quality, my cycling jacket was to small and I found the process to do return on-line a bit confusing. I followed instructions to return it with different size but was just credited with a refund. Good site though...great selection.”

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Posted 9 years ago

“The ordering and collection process was very smooth. The only minor note was that the product (a sports bag) looked red on-screen but turned out to be coral. That aside, I was very happy with the experience.”

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Posted 9 years ago

“A simple no nonsense white t-shirt. Fits well under shirts or jumpers.”

Helpful Report

Posted 9 years ago

“Bought ski helmet, but it was only when I collected them from store that it was clear that there was a no return policy. This wasnt clear when I ordered.”

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Posted 9 years ago

“Some sizes are a little bit smaller than the UK equivalent but generally the quality of the goods is of a higher standard than other sports stores. Also the prices are very competitive. All in all it's a good place to shop.”

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Posted 9 years ago

“Ordered via website for delivery to pickup store, goods arrived before the estimated time and received text and e-mail to confirm goods ready to collect. Easy process to pickup the goods so would use website again.”

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Posted 9 years ago

“The bag I bought was perfect. Nice small size but still big enough to put everything in. Very impressed. The men's swim shorts were good quality but a little shorter then expected.”

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Posted 9 years ago

“Love decathlon, but they really need to fix the time limits for pickup on their click & collect/reserve in store (is it 7 days? or 5 days?), and to stop spamming me with reminder emails if I've ordered something to pick up later. Ideally, if I could set a 'pick up date' on the website, then there's no need to keep sending me emails.”

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Posted 9 years ago

“one pair of shoe had marks and slight damage on it which was very unpleasant, apart from that all good.”

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Posted 9 years ago

“Delivered on time. Reasonable price. No problems.”

Helpful Report

Posted 9 years ago

Decathlon is rated 4.4 based on 11,525 reviews