Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,525 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On line I always find some interesting for my family, easy to choose, easy to buy and on time.”

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Posted 9 years ago

“The delivery was very fast ????”

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Posted 9 years ago

“Good deal and fast delivery Box not taped up correctly DHL had to retape it Luckily contents still inside”

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Posted 9 years ago

“The goods took longer than I would have liked to arrive in store for collection but that wasn't a problem. Unfortunately they had to be returned because they didn't fit. But the return process was straight forward.”

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Posted 9 years ago

“Good quality items, although not all products are stocked in all stores.”

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Posted 9 years ago

“Some great stuff, but can be quite overwhelming some of the staff were disinterested in the customers. I wanted to get my gait analysed but there was nobody to help”

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Posted 9 years ago

“living for many years in Wimbledon I took the train to the Canada water decathlon store in London and could try stuff on and it was great! lots of good gear to choose from . good prices, great store. now im in the sticks in devon and rely on purchasing online. the service from decathlon is very efficient but id like to ask them to please advice customers when buying clothing and shoes if they are manufactured in the far east they have never mastered the size thing so please advise customers to take a large rain jacket if they are normally a medium. just take one size up then u cant go wrong. my medium rain shell jacket is amazing but the medium is so short now and tight and not cost effective returning to and fro with British Post Office ridiculous charging.”

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Posted 9 years ago

“Easy online shopping. Good price/quality.”

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Posted 9 years ago

“Goods were late in store but when they got there he guys at Harlow were really helpfull so 10 for the store but 8 for timings”

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Posted 9 years ago

“I sometimes find the website cluncky especially on a tablet. The order went well, on time and speedy. Good value and good quality.”

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Posted 9 years ago

“I bought winter boots which are really nice and fit well. Good delivery time too. Thanks very much.”

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Posted 9 years ago

“Good service throughout. Delivery was quick and items were good quality.”

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Posted 9 years ago

“Order was delivered promptly (Standard delivery by Royal Mail) - unfortunately the contents were not for my order! Presumably someone else received my order? When I raised this with customer services the operator was very apologetic and helpful, re-ordered the goods for me which again I received promptly. She also sent me a link to print off a label to return the incorrect goods. If it hadn't been for this hiccup, I'd have given 5 stars”

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Posted 9 years ago

“Great products and value for money. Be wary of the sizes though. I had to get 2 sizes bigger than I thought as the first order was way too small.”

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Posted 9 years ago

“Great product but ordered two sizes to check fit, after having an admin fee deducted off the refunded unwanted item I was surprised to learn at the post office that I had to also pay for the return”

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Posted 9 years ago

“Great Ski helmet at a great price. Very comfortable and super stylish.”

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Posted 9 years ago

“Product arrived on time, was relatively easy to assemble and works.”

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Posted 9 years ago

“Quality of this item is good.”

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Posted 9 years ago

“Comes up with innovative sportswear and products at reasonable prices”

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Posted 9 years ago

“Lovely garments, very warm, but go for a the bigger size as medium is more like a size 8 - 10.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,525 reviews