Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well priced products with efficient delivery. I ordered the wrong size but they changed the items with no fuss. My only complaint would be that sizes are not as uniform as I'd like.”

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Posted 10 years ago

“All good. Easy to find and order. Quick delivery.”

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Posted 10 years ago

“goods arrived very quickly”

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Posted 10 years ago

“My order of a cycling jersey was the wrong size. It was easy to send back and a new item in the correct size was very promptly sent. Sizing information could have been a bit clearer but good for service.”

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Posted 10 years ago

“could not get the Arpenaz 100 grey high socks but settled for the forclaz and these were delivered very quickly (although more expensive than the arpenaz!)”

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Posted 10 years ago

“As described and what I wanted”

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Posted 10 years ago

“My items arrived quickly and were well-packaged. The quality was fine for the price; however, since making the purchase I have been inundated with emails from Decathlon. I have now unsubscribed from the mailing list as I don't want/need emails every few days. To be honest this level of marketing has put me off using the company again.”

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Posted 10 years ago

“Good slim fit shape for men's trunk like yoga shorts, avoids baggyness or excessive length... Excellent soft quick drying fabric... but detailing is not the best: Unnecessary tensioning chord is annoying. Watch out: Sizes are smaller than expected. I have 34" waist and Decathlon indicated that would mean medium. I found medium to be cripplingly tight! Had to exchange for large which was relatively straightforward.”

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Posted 10 years ago

“Always get great service at the Bolton store reckon I've spent about £1500 there in the couple of years. Cycle scheme was easy to access there as well. Good store.”

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Posted 10 years ago

“Overall Decathlon were very good and i would return in the future, I had just small niggle; i bought two ski jackets for my daughter (of different sizes) and sent the one i didn't want back. the problem i had was with the refund, it wasn't until i reminded them i hadn't yet received my money back did they actually do anything. However when they were made aware they acted immediately and i received the refund actually quicker than i was expecting! I would put this down to being very busy on the run up to christmas. So overall i'm happy with the goods and with the service!”

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Posted 10 years ago

“Good product quality and fast delivery. All perfect. Thanks”

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Posted 10 years ago

“Straight forward process to order online and collect in store, good value quality product.”

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Posted 10 years ago

“Good service and good product's, kids love going there,”

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Posted 10 years ago

“Very good service but not everything ordered was available.”

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Posted 10 years ago

“Ordered track suits for my girls next day received an email saying one was out of stock however when I collected the order both were available. The tracksuits look good quality and were very reasonably priced.”

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Posted 10 years ago

“I bought this body running light because I go running early in the mornings and because it is winter time, it is dark. The light got 3 different light stages, is easy and light to wear. I only used the light 4 times so far so I can't say how long it lasts. Together I have been running around 3 hours and the light is still working; didn't need to charge it yet. It doesn't make much difference whether I run with stage 1, 2 or 3 as the light doesn't come up much stronger really which might be a tiny minus. For runs up to 4 hours and/or back up in addition to a head light it is perfect and I would definitely recommend it!”

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Posted 10 years ago

“Quick delivery would use again”

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Posted 10 years ago

“All very easy indeed”

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Posted 10 years ago

“Item was priced well and quickly delivered to store. Packaging was pretty amazing and kept the item well protected. Unfortunately it has some slight manufacturing faults which should have been picked up before the item was despatched.”

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Posted 10 years ago

“Decathlon are quick at posting stuff out, which is good, but I took a 'Star' off because when I returned a product to them for a replacement, the new order showed on my account as 'in progress' for two weeks and it wasn't until I asked them where was my order that they asked me for my proof of postage for the item I sent back as this was holding things up. I scanned and emailed them the proof straightaway and they finalised the order and I received the goods a couple of days later.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,542 reviews