Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,525 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The products are invariably good quality and very well priced. However they do like in attach a rediculous number of labels. Years ago they were designed so they could be easily torn off, but the latest batch of skiwear I purchased contained labels that had to be cut out and left a sharp, scatchy stub. A very poor design feature and I cannot believe others have not commented up it.”

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Posted 9 years ago

“Delivery very quick. I had to send them back for replacement as I needed next size up. Again delivery was quick and I did not have to pay a charge.”

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Posted 9 years ago

“Good walking fleece at a reasonable price.”

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Posted 9 years ago

“Recommend , would definitely buy from decathalon again”

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Posted 9 years ago

“Good updating of the goods available. Nice to be able to track the item. The alternative product was excellent.”

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Posted 9 years ago

“I was sent a message to say the parcel was at my selected pick up point, but when I went to collect it the following day it was back at the depot and due to be delivered the following day, which it was. Otherwise it was a good experience.”

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Posted 9 years ago

“Good selection, easy to order, fast delivery.”

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Posted 9 years ago

“Good quality own brand products and helpful staff, my only gripe is a lack os selection in store of the products I am interested in (Hunting and Fishing) although thr internet order and delivery service is very good I do prefer to try footwear and clothing in store.”

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Posted 9 years ago

“All good, no issues”

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Posted 9 years ago

“No problems with the service and delivery. I've bought a fair amount of gear from Decathlon but I have a problem with their arrows. The tips break very easily on their 300 series and the nocks are not wide enough or strong enough for the job. Not really a problem if you could get replacements. Damage is expected but where do you get parts to repair the losses?”

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Posted 9 years ago

“Wrong item delivered first off, but customer services sorted and correctly delivered next time, although the wait between delivery was longer than expected. Very Happy with item itself”

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Posted 9 years ago

“Good prices with hassle free shopping from the website. Some items had limited options for though I.e. hi vis running T-shirt only for men.”

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Posted 9 years ago

“easy ordering and collection. the only negative point I would say was that there wasnt much detailed information on the product on the website. i ordered boots for a toddler and as sizes vary, I would have liked to have proper measurements to be able to compare them but couldn't find them on the website.”

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Posted 9 years ago

“Great quality items at reasonable prices. We ordered to collect and it was very easy. They sent an email when the item was ready to collect.”

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Posted 9 years ago

“Well packaged. Arrived quickly”

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Posted 9 years ago

“prompt delivery. very happy with my purchase.”

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Posted 9 years ago

“Bought as a Christmas present for grandson so can't comment on item. Packaging for posting could have been better. One corner of package has slight damage of which some Bubble wrap around item would have given added protection. However service, website use and speed of delivery were all very acceptable.”

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Posted 9 years ago

“My decathlon store bolton staff are always happy to help if I'm in store with advice on any chosen topic or if I phone for advice which I've done on numerous occassions . Online store has good website/ sale choice and quick delivey service to my local store. I'm actually going in store to collect a MTB bike that I reserved last week , brilliant .”

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Posted 9 years ago

“A two part review... I ordered online and the cycling top delivered was XS, not M as requested :( I returned it to our nearest store 14 miles away in Coventry. The issue was dealt with extremely efficiently and with good grace. The correct size top was delivered by 8.30am the following day :) :) Thank you very much.”

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Posted 9 years ago

“Ordered trainers no problem delivery good everything sorted thank you.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,525 reviews