Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,525 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only very rarely do I have to go to another shop for sports clothing/equipment. I'm very happy with the range, and quality, of products available at Decathlon. My only gripe is that changing rooms are not very private. Surely a room with lockable door is more sensible than a curtain that doesn't go all the way to the floor? It puts me off trying on clothes there.”

Helpful Report

Posted 9 years ago

“Very pleased with my purchase of bike lock.”

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Posted 9 years ago

“Quick postage, reasonable price and great range of products.”

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Posted 9 years ago

“The member of staff on the shop floor was very helpful and offered suggestions to help find a good pair of trail trainers. The girl on the till, looked like she didn't want to be there at all, and also the pricing was different on the displays compared to the price that came up on the till. Very confusing!!!”

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Posted 9 years ago

“Easy to find what I wanted - fast delivery”

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Posted 9 years ago

“Good service. I like the collect plus option. Would use again”

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Posted 9 years ago

“Product was much cheaper than at other suppliers and arrived very quickly. Very pleased.”

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Posted 9 years ago

“Good service although delivery date was not accurate.”

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Posted 9 years ago

“nothing major to say, satisfied overall with system in place, although quality of products at times is below par, thank you”

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Posted 9 years ago

“Found staff to always be very friendly and experienced at checkout. Range of products very good. Sometimes found it difficult to get size in store.”

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Posted 9 years ago

“Great variety and very competitive prices across most sports and activities.”

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Posted 9 years ago

“Just been in store to buy something that i've bought recently. Couldn't find any. Not the 1st time tho, seems like you have to buy things when you first see them or you don't see them again!! Maybe just me??”

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Posted 9 years ago

“Love the rucksack - very comfortable!”

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Posted 9 years ago

“Only problem, can't access your Web site to order again.”

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Posted 9 years ago

“Great customer service, really friendly and knowledgeable staff. Outstanding value for money.”

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Posted 9 years ago

“Decathlon can supply a good range of sailing gear but unfortunately the Oxford store does not stock it!”

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Posted 9 years ago

“Quality products at a reasonable price”

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Posted 9 years ago

“I was very pleased with the service. Delivery was quick and easy. However the boots I ordered were a little disappointing. I had ordered them because I had had a pair a few years ago which had only just given up on me. They were very comfy to wear, waterproof in all weathers while walking my dog and easy to slip on and off. However these new ones, which I thought were the same kind, are different. They are much narrower, and shorter in the leg so more difficult to get on and off. I have arthritis in my feet and it's a struggle to get my feet into these new ones without getting a cramp. The inner lining is not attached and crumples up as you try to put your foot in the narrower opening of the boot. I read a review from another lady who said almost the same thing. Apparently the old ones were made in Serbia I believe, whereas these ones are made in China. They are just not the same good quality comfy wellington boot as before which is a shame. I hardly had the first pair off my feet but have hardly had these new ones on. Perhaps a lesson in leaving well alone.”

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Posted 9 years ago

“Overall a quality service, although only allowing 3 days for pick up is not sufficient, I have ordered on a Monday and can only get to the store at the weekend!”

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Posted 9 years ago

“Good website with good advice on layering for skiing. Bought the recommended items and was nice and warm :)”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,525 reviews