Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,525 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prices were good and delivery quick so when I need more sports equipment i@ll be using them again.”

Helpful Report

Posted 9 years ago

“Products ordered received quickly and were good quality.”

Helpful Report

Posted 9 years ago

“I used the racquet stringing service at Decathlon and the service is prompt and high quality.”

Helpful Report

Posted 9 years ago

“Great products at a reasonable price. The website isn't great though...”

Helpful Report

Posted 9 years ago

“Very helpful in helping to find the product a present for our granddaughter. Not so helpful when our daughter wanted to exchange the shoes for a larger size.”

Helpful Report

Posted 9 years ago

“I use decathalon mainly for hunting/ fishing tackle. Lots of stuff on the website but sadly not I'm most stores and very often prices mixed up. Usually more expensive. Fishing tackle needs a complete makeover”

Helpful Report

Posted 9 years ago

“Plenty of choice in store..quick on line purchase system”

Helpful Report

Posted 9 years ago

“Helpful staff, great range of equipment and fantastic prices. I get all our sportswear from here and although the store is a 40 min trip from my home its never been a wasted journey. My only problem was online return failed to generate the exchange I thought it was providing me.”

Helpful Report

Posted 9 years ago

“Really good value prices”

Helpful Report

Posted 9 years ago

“Bought a bike and got it shipped to Jersey (* see below). Nice bike - good reports - but there was a fault, causing speed wobble (this can happen on any bike). No problem to Decathlon to get it returned. So, bought an upgraded bike which is great and been with me for nine months ago. Good product, excellent price, brilliant service (thanks to Will) but please arrange shipments abroad.”

Helpful Report

Posted 9 years ago

“Click & collect worked well. Would use the service again.”

Helpful Report

Posted 9 years ago

“Items bought were from the sale section, quality item at a good price.”

Helpful Report

Posted 9 years ago

“Store undergoing uplift, so a bit higgle De piggle but got what we needed”

Helpful Report

Posted 9 years ago

“The boules arrived promptly. It would have been event better if you had been able to offer a greater range of surface markings. Most UK players end up with almost plain boules because of the lack of choice.”

Helpful Report

Posted 9 years ago

“Quick delivery, good value and performance of kit and swift refund of returned goods.”

Helpful Report

Posted 9 years ago

“great value for money.”

Helpful Report

Posted 9 years ago

“Great service, however it's not clear where to go when collecting your equipment. Other than that very good”

Helpful Report

Posted 9 years ago

“Ordered the goods and was alerted the next day that they had been delivered to my nearest store. Simple and easy and value for money. I am also impressed with the quality of goods I bought.”

Helpful Report

Posted 9 years ago

“Easy returns process, but website a but hard to find stuff on”

Helpful Report

Posted 9 years ago

“Good items.”

Helpful Report

Posted 9 years ago

Decathlon is rated 4.4 based on 11,525 reviews