Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,525 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff are always polite and knowledgable”

Helpful Report

Posted 9 years ago

“Simply good value and lots of choice. Never out of pocket if I wnat to try something new and then do not take it up.”

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Posted 9 years ago

“Great products at value prices. With a excellent range of items.”

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Posted 9 years ago

“Product was as expected and arrived on time. Seems to have held up well during first week of use.”

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Posted 9 years ago

“I shop online and in shop, and keep coming back!”

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Posted 9 years ago

“NORMALLY I GET ON WELL AT DECATHLON-I ALWAYS BUY MY WALKING SHOES THERE-GOOD WEARERS,WATERPROOF AND RELIABLE FIT-I CAN WALK IN PICK UP THE SAME BRAND KNOWING I WILL HAVE NO PROBLEM.I AM ON MY THIRD PAIR OF QUERCHA FORCLAZ FLEX3 NOVADRYS BUT WHEN I GO IN THIS YEAR THEY ARE NOT AVAILABLE.OK SO I TRY THE ALTERNATIVE NEW PRODUCT QUERCHA FORCLAZ500 WATERPROOF. SAME SIZE 9.5 BUT THEY ARE NARROWER AND I CANT GET MY FOOT IN THEM 10.5 IS TOO LONG. WHY DO YOU TAKE OUT A BRILLIANT PRODUCT(4STAR RATING) AND REPLACE IT WITH SOMETHING I NOW CANT EVEN WEAR? I WOULD APPRECIATE AN ANSWER TO THIS. PLEASE WILL DECATHLON CONTACT MY TO DISCUSS”

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Posted 9 years ago

“Not happy that I now have an account with you. Should be a way of purchasing without details being kept in this way”

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Posted 9 years ago

“Ordered a swim suit, came quickly, was suitable, overall no complaints”

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Posted 9 years ago

“The whole family like Decathlon & make a point of building in a visit if we are nearby. The online ordering can be a little slow on the delivery compared with competitors, but the website is OK. I wish they would open a store in Bristol - there must be demand what with all the cyclists, runners and other sports enthusiasts.”

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Posted 9 years ago

“on the whole a very good product . I made three purchases and all good quality . The only problem is since i signed on line still not received my points card through the post.”

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Posted 9 years ago

“Quick delivery, good service, good price”

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Posted 9 years ago

“The selection and store layout is great but the staff on the shop floor don't want to help. Been to the store a couple of times but in the end purchase online.”

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Posted 9 years ago

“Great store, great products, great prices - but have always had terrible problems with stock levels. Often completely out of stock of one particular size, for weeks on end, with spurious info as to if or when it'll come back into stock. All aspects of stock system need improving, it really does affect my overall satisfaction with the store.”

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Posted 9 years ago

“Good responsive online ordering with no fuss”

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Posted 9 years ago

“great products, fantastic price with quick delivery. What more do you need?”

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Posted 9 years ago

“No problems, items delivered as ordered, fit for purpose and prompt delivery.”

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Posted 9 years ago

“If you keep your eyes open there are always bargains to be found, and I came across one at Decathlon. It was an offer on trainers, that was so good I ordered two pair. I've had them on a good number of times now and have had no problems at all. A really good buy.”

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Posted 9 years ago

“My order was very good value, it arrived missing one item but the support on the phone was very positive and the part was immediately provided. All good.”

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Posted 9 years ago

“All the Staffs are good and give assistant to their customers”

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Posted 9 years ago

“The bike that we bought was okay. The only thing is that for some reasons we cannot claim the £10 voucher that we received. I tried to claimed from the tills but the staff can not give the discount. Thanks,”

Helpful Report

Posted 9 years ago

Decathlon is rated 4.4 based on 11,525 reviews