Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,527 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,527 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was a very good item”

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Posted 9 years ago

“satisfied thanks”

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Posted 9 years ago

“Good range of products in store. Used Click and collect online also and was quick and arrived within two days. Most of the staff are friendly and helpful and reasonably knowledgeable about the products.”

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Posted 9 years ago

“The ski gloves advertised on your website were not available in store. Your sizing for clothing is a bit on the small side. The labels inside the clothing are intrusive and uncomfortable. Other than that I thought decathlon was good value and decent quality.”

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Posted 9 years ago

“Delighted with this product, very comfortable”

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Posted 9 years ago

“Ordered 2 long sleeved polos for winter golf. They were very reasonably priced and delivery was prompt. Overall very pleased - the fit is good though sleeves slightly long for me.”

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Posted 9 years ago

“quick delivery , good prices , good quality , no complaints whatsoever”

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Posted 9 years ago

“I bought a B'twin Rockrider 500 mountain bike and I'am very pleased with it for the money. It feels good and looks good, the only thing was the gears needed adjusting a little as they were slipping a bit sometimes. I took it in for it's free service and the gears were made worse, I couldn't hardly ride it at all. The young guy adjusted all cables, brakes and all up to tight and it wouldn't stay in any gear for long, it just kept jumping gears and slipping. I don't think the young lad had much training, so shouldn't be servicing bikes. I checked on the internet and did it myself, not 100% but at least I'm able to ride it again, backed off the brakes as well as there was hardly any movement in the levers. Just the wrong guy at my bike, but I still love it. Overall I think it's a great bike for the money, I'm well pleased and Decathlon has some great gear at reasonable prices, have been back for more.”

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Posted 9 years ago

“Good choice helpful staff and good value and quality”

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Posted 9 years ago

“Staff very friendy and knowledgeable”

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Posted 9 years ago

“A great company to buy from. Innovative, fresh, relevant, responsive to the customer. Values their opinion/ feedback.”

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Posted 9 years ago

“Quick service, click and collect was so easy. Good value for money too.”

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Posted 9 years ago

“Delivery was fast, bike arrived ok without any scratches or damage. The only disappointment and quite a big one was a quick release wheel. I have purchased a BTWIN Mountain bike for my daughter. Andrea”

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Posted 9 years ago

“I have purchase on line and in store. Overall quality is very good, and good value for money. With respect to the sports shoes it would be good to see a few more brands”

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Posted 9 years ago

“There are not offers too often that is what I miss. In Europe there are lots of 3for 2 deals or buy one get the second one for 50% cheaper.”

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Posted 9 years ago

“enjoy shopping at decalthon great selection reasonable priced quality of produces - probably 6-7/10”

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Posted 9 years ago

“Great choice of quality items at a good price. Some things go very quick from the website so do not delay. Stock does disappear fast on some items and they do not always get replaced. This is a bit disappointing. To avoid disappointment get in quick; but I think stock levels need to be kept more up to date.”

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Posted 9 years ago

“The items ordered arrived at the Bolton store for collection in 3 days. i was very happy with the products.”

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Posted 9 years ago

“Went to the store, well laid out, easy to find what I wanted. Also looked at the mountain bikes and then bought on line. A quick and easy experience.”

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Posted 9 years ago

“Not much to review really, ordered and paid online, collected in store, item was ready and waiting.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,527 reviews