Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,525 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The items arrived as described, and were of good quality given the low prices. However, delivery was slightly delayed by the fact one item was seemingly unavailable, not that this was much of a problem for me. Also, communication was good while Decathlon got hold of the missing article.”

Helpful Report

Posted 9 years ago

“The shop is spacious and offers good customer service. Some product have a short life span but fortunately they are very flexible when it come to return policy.”

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Posted 9 years ago

“Excellent service when returning an item”

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Posted 9 years ago

“very pleased with both soft arrows and arrow rest.”

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Posted 9 years ago

“web site not easy to navigate if your computor skills are lacking timed out othere wise not bad”

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Posted 9 years ago

“Good value products.”

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Posted 9 years ago

“basic good quality fast delivery sadly returns were expensive so may not order again”

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Posted 9 years ago

“I only buy my sport things on Decathlon. The material, design and service are excellent. Highly recommended.”

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Posted 9 years ago

“The website is sometimes a bit difficult to navigate (navigation not always easy on Apple devices and Mac computers) but the online reservation is very efficient. I have used it 3 times already and have been very happy.”

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Posted 9 years ago

“The stated aim is to make shopping online a think of convenience and ease, and it worked for me”

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Posted 9 years ago

“I had a problem in that I paid twice for the same article and had a bit of a problem getting a refund. However it all turned out well and the refund was made to my credit card account.”

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Posted 9 years ago

“Best price and excellent service”

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Posted 9 years ago

“We ordered ice skating boots/blades in blue and a bag for our teenage girls birthday. She was made up, very well made boot adjustable size and very comfy while giving great ankle support. Delivery was quick.”

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Posted 9 years ago

“Very Very pleased!”

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Posted 9 years ago

“It was a shame that I did not get the right information when I called, so I could save to buy something for canceling afterwards; other than that the rest of the process was great, easy purchase, easy/helpful cancelation and return of my money. Thank you all for making the process so easy, human and convenient.”

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Posted 9 years ago

“I got good explanation about the product which I was then able to order online”

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Posted 9 years ago

“I had to change my jacket cause the size was wrong first and the whole process was quite simple and fast. Thank you”

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Posted 9 years ago

“Staff are always helpful Good range of products in stock at a reasonable price.”

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Posted 9 years ago

“Good service. Correct items delivered to correct store. Although actual delivery was 1 day later then estimated date.”

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Posted 9 years ago

“Quality is 4 stars out of 5. Price in comparison to premium brands is 5 stars out of 5. Overall Decathlon is my sport shop of choice. Cristian”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,525 reviews