Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,525 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have no complaints, the parcel was delivered on time.”

Helpful Report

Posted 9 years ago

“I made an online order to pick up in store but then changed my mind the day before I was due to pick up the order. The staff in the Hermiston Gate store were very friendly and helpful assisting me in cancelling my order and picking out what I needed from store.”

Helpful Report

Posted 9 years ago

“excellent provision and Gear”

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Posted 9 years ago

“On a day in late March, I ordered TWO rather good looking T-shirts from Decathlon using your Click & Collect system. You guys have all the numbers, cos I've deleted all my old mail now. I collected them on Monday 4th April, from the store in Giltbrook. Brilliant service ... I thought. I received an email asking me to collect the stuff. I ignored it. I received another email asking me to collect the stuff, I ignored that one too (I already had collected it). Two days later I received an email telling me my order had been cancelled. I then read on ... it said you would refund my money. Not a good system, I thought. How to tell them I DO NOT want the money back, that would be dishonest. I looked all over the emails ... DO NOT REPLY TO THIS EMAIL ... it says everywhere! How frustrating ... totally bloody frustrating! Eventually on your website I found a Contact Us box. I wrote a little essay explaining it all. TWO days later I received an email from someone called Paula. Dear Roy, Thank you for your honesty ... Thank goodness you have humans working in Decathlon! The T-shirts were only about 14 quid ... but I didn't want to be refunded, even though it was your system error! I wonder whether a HUMAN will read this essay? royardern@aol.com ... Roy Ardern”

Helpful Report

Posted 9 years ago

“goods delivered on time no fuss and good value for money”

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Posted 9 years ago

“Fast delivery”

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Posted 9 years ago

“Good products and delivery. I was a bit confused about the email I received to say that my order was going to be delayed, but in the end it arrived on time. Otherwise, no complaints.”

Helpful Report

Posted 9 years ago

“The website was very easily navigated and the purchase was easily achieved and the delivery was very quick. Very satisfied with the purchase of a quilted under layer for a shell waterproof jacket.”

Helpful Report

Posted 9 years ago

“I bought a pair of mens wellies, the previous pair I bought from Decathlon were the most comfortable and warmest I've ever had and the 1St pair I've worn out, they cost £19.99 the new pair are so far just as comfortable just as warm, not quite as easy to put on and take off, but they were a fiver cheaper, terrific. I had difficulty ordering on line but I was helped to set up an account in store it was very easy and the staff were knowledgeable and very helpful.”

Helpful Report

Posted 9 years ago

“Ordering online was simple and very quick and easy. I had my items delivered to the store which I collected the next day.”

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Posted 9 years ago

“Very good quality for Money on road bikes. Frame size guide and delivery time estimates at point of purchase a bit misleading but very good overall service. Excellent range of products and price well selected to make choice easy. One of the best shopping on line experience”

Helpful Report

Posted 9 years ago

“The process of purchasing the item on the website was absolutely straightforward and easy. The delivery was caothic as there was a public holiday next to a weekend and the courier was not able to say when the delivery was going to happen so the "next day delivery" became a delivery which happened 5-6 days after. Apart from this.. all good”

Helpful Report

Posted 9 years ago

“Click and collect service was good. Only problem I had was I wanted to order red ski socks, however on website, the image of red socks was listed as pink and vice versa. I therefore had to order both pink and red as was unsure which was correct! (and return the unwanted ones upon collection).”

Helpful Report

Posted 9 years ago

“I'd buy more if the delivery was free”

Helpful Report

Posted 9 years ago

“Although the 3 pairs of trousers ordered were the same size....they all altered in length. They also are different lengths from previously bought pairs. Apart from that they are comfortable and affordable and I have been buying them for years”

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Posted 9 years ago

“Happy with online site an delivery options”

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Posted 9 years ago

“Scarpa boots were faulty after minimal use. I bought online but returned to store for full refund. Very helpful staff, especially so close to finishing time!”

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Posted 9 years ago

“Decathlon offers good value kit and provides good customer service, online and in store”

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Posted 9 years ago

“Quick efficient service with some excellent bargains”

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Posted 9 years ago

“Good quality products with a wide range of selection for all sporting activities - certainly my first choice of supplier.”

Helpful Report

Posted 9 years ago

Decathlon is rated 4.4 based on 11,525 reviews