Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,536 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,536 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have no complaints, the parcel was delivered on time.”

Helpful Report

Posted 10 years ago

“I made an online order to pick up in store but then changed my mind the day before I was due to pick up the order. The staff in the Hermiston Gate store were very friendly and helpful assisting me in cancelling my order and picking out what I needed from store.”

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Posted 10 years ago

“excellent provision and Gear”

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Posted 10 years ago

“On a day in late March, I ordered TWO rather good looking T-shirts from Decathlon using your Click & Collect system. You guys have all the numbers, cos I've deleted all my old mail now. I collected them on Monday 4th April, from the store in Giltbrook. Brilliant service ... I thought. I received an email asking me to collect the stuff. I ignored it. I received another email asking me to collect the stuff, I ignored that one too (I already had collected it). Two days later I received an email telling me my order had been cancelled. I then read on ... it said you would refund my money. Not a good system, I thought. How to tell them I DO NOT want the money back, that would be dishonest. I looked all over the emails ... DO NOT REPLY TO THIS EMAIL ... it says everywhere! How frustrating ... totally bloody frustrating! Eventually on your website I found a Contact Us box. I wrote a little essay explaining it all. TWO days later I received an email from someone called Paula. Dear Roy, Thank you for your honesty ... Thank goodness you have humans working in Decathlon! The T-shirts were only about 14 quid ... but I didn't want to be refunded, even though it was your system error! I wonder whether a HUMAN will read this essay? royardern@aol.com ... Roy Ardern”

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Posted 10 years ago

“goods delivered on time no fuss and good value for money”

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Posted 10 years ago

“Fast delivery”

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Posted 10 years ago

“Good products and delivery. I was a bit confused about the email I received to say that my order was going to be delayed, but in the end it arrived on time. Otherwise, no complaints.”

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Posted 10 years ago

“The website was very easily navigated and the purchase was easily achieved and the delivery was very quick. Very satisfied with the purchase of a quilted under layer for a shell waterproof jacket.”

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Posted 10 years ago

“I bought a pair of mens wellies, the previous pair I bought from Decathlon were the most comfortable and warmest I've ever had and the 1St pair I've worn out, they cost £19.99 the new pair are so far just as comfortable just as warm, not quite as easy to put on and take off, but they were a fiver cheaper, terrific. I had difficulty ordering on line but I was helped to set up an account in store it was very easy and the staff were knowledgeable and very helpful.”

Helpful Report

Posted 10 years ago

“Ordering online was simple and very quick and easy. I had my items delivered to the store which I collected the next day.”

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Posted 10 years ago

“Very good quality for Money on road bikes. Frame size guide and delivery time estimates at point of purchase a bit misleading but very good overall service. Excellent range of products and price well selected to make choice easy. One of the best shopping on line experience”

Helpful Report

Posted 10 years ago

“The process of purchasing the item on the website was absolutely straightforward and easy. The delivery was caothic as there was a public holiday next to a weekend and the courier was not able to say when the delivery was going to happen so the "next day delivery" became a delivery which happened 5-6 days after. Apart from this.. all good”

Helpful Report

Posted 10 years ago

“Click and collect service was good. Only problem I had was I wanted to order red ski socks, however on website, the image of red socks was listed as pink and vice versa. I therefore had to order both pink and red as was unsure which was correct! (and return the unwanted ones upon collection).”

Helpful Report

Posted 10 years ago

“I'd buy more if the delivery was free”

Helpful Report

Posted 10 years ago

“Although the 3 pairs of trousers ordered were the same size....they all altered in length. They also are different lengths from previously bought pairs. Apart from that they are comfortable and affordable and I have been buying them for years”

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Posted 10 years ago

“Happy with online site an delivery options”

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Posted 10 years ago

“Scarpa boots were faulty after minimal use. I bought online but returned to store for full refund. Very helpful staff, especially so close to finishing time!”

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Posted 10 years ago

“Decathlon offers good value kit and provides good customer service, online and in store”

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Posted 10 years ago

“Quick efficient service with some excellent bargains”

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Posted 10 years ago

“Good quality products with a wide range of selection for all sporting activities - certainly my first choice of supplier.”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,536 reviews