Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,525 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good product good price. My son says they are very comfortable and are perfect for his walking weekend away”

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Posted 9 years ago

“product is very good, delivery was excellent”

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Posted 9 years ago

“Great Collection of goods. Quality is at par. I returned & exchanged few items later than 30 days and they took it without any fuss. Thanks”

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Posted 9 years ago

“Delivery well packaged”

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Posted 9 years ago

“Satisfied with the delivery which arrived in good time, the product well packaged and contents in good condition, as should be expected. But also very satisfied with the product itself. A lovely jacket which is well made, practical as well as stylish, and fits really well.”

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Posted 9 years ago

“I bought an electric bike from Decathlon last year. There were several faults and problems along the way. Each time the staff and contact centre staff went out if their way to resolve the issue. I would recommend this store to others based on first class Customer service.”

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Posted 9 years ago

“The items ordered arrived very promptly. Having purchased many goods from Decathlon stores I am aware of the quality of the products available, but am still confused by the sizes.”

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Posted 9 years ago

“Decathlon offers a full range of sports and leisure products like no other and the customer service is absolutely amazing. The products are practical, durable and affordable. A great store all round.”

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Posted 9 years ago

“So far it has been a very good experience, made 2 purchases, the shipping was quite fast! Had to return 2 of the items, due to not fitting me, shipped the items back, received the refund, superb!”

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Posted 9 years ago

“That was quick and pleasant transaction. The only thing that i didn't like was not accurate description.”

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Posted 9 years ago

“Overall we were very pleased with our purchases of both walking trousers and tops. Some good prices, some a little expensive. We initially visited the store in lakeside, plenty of choice for men but a minimal choice for women. A lot of womens items were out of stock or limited sizes or not stocked in the first place. As the sizes are difficult to work out it would have been good to try them on...but difficult when not in stock. So I had to result to online ordering, with delivery to Watford outlet. After two lots of orders and two visits to the store, I finally got the trousers and size to fit. I suppose the bonus was that my three pairs of trousers were on offer! All staff were very helpful particularly the young men at Watford.”

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Posted 9 years ago

“Really pleased with product but need more staff in store”

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Posted 9 years ago

“Am quite satisfied with your services and products already acquired. I highly looking forward to getting more stuff from you”

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Posted 9 years ago

“This saddle bag/carrier is brilliant. I love the backpack straps which make it so much easier to carry and even feel lighter! The colours - grey, black, brown trim - and design look good with padding to protect my saddle. Delivery and costs were good too. I would definitely recommend this product although I don't think it would take any larger than a 17 1/2 saddle which is what mine is. Great purchase as I have to take my saddle home every day and I feel like it's well protected.”

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Posted 9 years ago

“I bought two scooters - one for my granddaughter, the OXELO MID 5 KIDS SCOOTER - and one for myself, OXELO TOWN 9 EASYFOLD ADULT SCOOTER . We have a lovely time scooting about our villages. I did have a few people staring at first but then realised I wasn't the only adult with a kick scooter and I have so much fun I don't mind if anyone stares now. The staff at Decathlon were really helpful and friendly, couldn't rate them any higher; pity their worth isn't reflected in their pay.”

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Posted 9 years ago

“Delivery little bit confusing,but the product and rest of the service was good.”

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Posted 9 years ago

“Great products and great savings! The reason I didn't give 5 star was there was only two tills open and there was a long queue!”

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Posted 9 years ago

“Great value for money. Good range of products. Highly recommended.”

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Posted 9 years ago

“A solicited review is worth very little”

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Posted 9 years ago

“I bought a road bike from Decathalon a year ago together with some accessories and clothing. I have ridden around 2000 miles during the year in all weathers with little trouble. I would recommend too all.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,525 reviews