Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,525 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery and easy ordering procedure, Thanks”

Helpful Report

Posted 9 years ago

“Your online service is very poor. I made two separate orders for clothes and shoes to get to your purley way store and both of them were wrong so I had a wasted journey. Worse still is that your staff didn't seem too bothered and struggled to provide any complaint procedures for me to follow. Your products are very good and at a competitive price. The staff in store seem ok but I feel that you are always understaffed in both Canada water and croyden stores... Or maybe you just don't employ enough people?...”

Helpful Report

Posted 9 years ago

“Easy to use website. Item to my satisfaction. Order despatched quickly, was using click and collect from a local store. UPS were the carriers but no emails were sent to indicate that the parcel had arrived at the store and was ready to be collected. I had to register with UPS to track this but this was a step I really didn't wish to take - why should I have to create an account ? I then received paper correspondence from UPS informing me of my account and how to send parcels etc - totally unnecessary step as I still was not informed when the parcel had arrived.”

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Posted 9 years ago

“good product”

Helpful Report

Posted 9 years ago

“Table Tennis table arrived as expected. Delivery firm very friendly. Putting the table together was not so easy!”

Helpful Report

Posted 9 years ago

“I brought 11 footballs for my grandsons birthday party to give to his friends as part of his party bags all the children loved them,best buy ever thank you!”

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Posted 9 years ago

“its a quick and reliable service. whenever i order online i have the goods delivered to the store and its ready in 2-3 days.”

Helpful Report

Posted 9 years ago

“Staff in the store (Oxford) very helpful and knowledgeable. Telephone help after an online order quick and obliging. The pop-up tent I bought is superb, and the camp cooker stand unit is well designed and well made.”

Helpful Report

Posted 9 years ago

“Easy and quick online ordering process. Good delivery times. The only problem is that you can't rely on sizing. I ordered 4 different t-shirts, all 3XL size, and only 2 were the right size (2 others too small). Then drove to the Oxford shop and... surprise, surprise! Not much of a choice in the shop itself. Most of the T-Shirts available online are not in stock in store. Weird.”

Helpful Report

Posted 9 years ago

“Speedy delivery of item. Item as described online - although fitting on the small side for an item categorised as Large.”

Helpful Report

Posted 9 years ago

“Very good customer service and value for money but when the wetsuits arrived they were very small sizes I would recommend going to years above what you think you need ! I have also contacted customer services but I week on and I have not yet had a response !”

Helpful Report

Posted 9 years ago

“We now have the Domyos Fold Exercise Bike, which fits well in small space and functions quite well. There is a problem for me with long legs which have been injured by the fairly sharp downward pointing height adjustment clamp for the handlebars, which mostly occurs when getting on or off. I have several scars on my knees which catch this. I have had to cut a slot in a rubber and push this over the protruding sharp end although it does tend to come off from time to time. Of course if this was in the USofA my lawyers would already be getting in touch for compensation!! Mike Marlton”

Helpful Report

Posted 9 years ago

“Website very informative but not always easy to find a particular product. Excellent staff in the stores from my experience.”

Helpful Report

Posted 9 years ago

“Great price's but let down by a very slow service Was more then happy with the items I got from Decathlon and the price I paid! But they are very slow. If you don't mind a week or two wait then I recommend them the prices really do make up for it. Me myself I will use again.”

Helpful Report

Posted 9 years ago

“I like the value for money if must of the products. Especially bathing suits, swimming goggles, horse riding equipment..... Some sports could seriously benefit from a broader offer (dance) What I have experienced and that must be improved: 3 successive errors at the tlll, all in Decathlon's favour.....total difference of over 50 pounds and yet, no apology! Shipping costs are way too expensive within Scotland.”

Helpful Report

Posted 9 years ago

“Quick excellent service. I'd highly recommend the online click and collect system to anyone. Very convenient. Helpful staff. Great overall.”

Helpful Report

Posted 9 years ago

“I bought a B Twin bicycle from Decathlon a couple of years ago, they are fantastic value for money cycles compared with the competition. Decathlon would be my first place to look for a replacement. Staff are always very helpful.”

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Posted 9 years ago

“Never had problems with decathlon, evry”

Helpful Report

Posted 9 years ago

“Ordering online was pretty easy and quick. Searching for cleats proved a little tricky . Possibly linking cleats to each cycling shoe may make the process much easier.”

Helpful Report

Posted 9 years ago

“Bike was assembled quickly but needed readjusting considerably after they hand it on to me. They did not ask me to try it to do final adjustments so I had to do them when I got home.”

Helpful Report

Posted 9 years ago

Decathlon is rated 4.4 based on 11,525 reviews