Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,525 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered new gear hanger after discussion with in store bike dept technician, to ensure it would fit. When it arrived (in a comically large padded envelope) I found it did not fit and returned it to the store. A suitable replacement was found and ordered and I was told I'd receive a call when the part arrived. The technician, who was the same guy I had spoken to a few days earlier, apologised for my wasted time and travel and offered to fit the hanger and give my bike a service free of charge. The call didn't come, but when I phoned I was told the part was in and asked to bring in my bike. The work was carried out in a couple of days and I received my bike back in tip top condition.”

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Posted 9 years ago

“Decent”

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Posted 9 years ago

“Just love Town 5 scooter”

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Posted 9 years ago

“Always very helpful in local store to sort out the incorrect items which arrive through the post.”

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Posted 9 years ago

“Good stuff, decent prices for quality cycling gear, excellent customer service. The only downside is the £5 delivery charge.”

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Posted 9 years ago

“QUICK POSTAGE AND GREAT LEGGINGS”

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Posted 9 years ago

“thank you the person I bought the goal nets for HAPPY WITH them it was easy to put up and it looks good quality”

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Posted 9 years ago

“Fantastic service from decathalon and speedy delivery. Only downside was that I tried paying with PayPal and payment wasn't successful but nobody informed me until 3 days later when I contacted decathalon customer service.”

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Posted 9 years ago

“The Triban 500 I bought last october has so far been very good for the cost of the bike no complaints really, although I have had problems with the bearings on the padals but I'm sure they can be rectified, all in all if I had to buy another bike I think I would pick the same model again and would recommend it to my friends.”

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Posted 9 years ago

“Over the last few years my experience of shopping at Decathlon has always been good.The staff have always been knowledgeable and helpful even if at times it has taken a while to find someone in store. Purchases always represent good quality and value for money. Unfortunately the last visit wasn't great in that the items I wanted weren't in stock but could be posted (and expensive), but I wanted them so took this option. They arrived but weren't suitable (wrong size,though I was I assured these would be). As I live some distance from the store it will be some months before I can return them for a refund. I hope there won't be a problem after a long lapse, and I will continue shopping at Decathlon.”

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Posted 9 years ago

“A huge range of prices give good value for money at whatever range suits your pocket.”

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Posted 9 years ago

“The shop is very good habit all that I needed some shelves where a mess price tags missing arrows all mixed up some bent ? But shop is clean nice to be in .now paying a bit of a pain with cash as only "1" till for cash.”

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Posted 9 years ago

“All good apart from the ludicrous amount of cardboard packaging. A complete waste!”

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Posted 9 years ago

“Ordered a bike online. Great bike, Really happy. Have a couple of Decathlon bike and always good value. On minor hi cup. Delivery was not as smooth as it cold have been.”

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Posted 9 years ago

“All good”

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Posted 9 years ago

“bought some nice salomon skis at a good price.”

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Posted 9 years ago

“Sometimes difficult to get advice or information by phone. Sizing a problem. Getting info difficult .... ie leg measurements for trousers etc. Problem if you are short or tall. No one could tell me!! Otherwise products are good and delivery is quick. On returning .... would be nice to get an email saying you had received the returned parcel.”

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Posted 9 years ago

“Good overall service. Bought some shoes that were very comfortable. However, dispatch was quite slow on one of my orders. Nevertheless, would use again. Great prices and great products.”

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Posted 9 years ago

“Quick delivery. A little hole on the legging. Rest, great purchase”

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Posted 9 years ago

“Quick and efficient. Good product.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,525 reviews