Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,525 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good delivery, good item”

Helpful Report

Posted 9 years ago

“Good magazine!”

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Posted 9 years ago

“Good store with very good customer service.”

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Posted 9 years ago

“After placing an online order, and given the estimated delivery of 3-5 working days, to me i say it'll be here within a week. 2 weeks later, still nothing. I had contacted the online team, regarding this issue, to be told that they had a problem with tracking orders through their system, and that they will try and find all orders that had been placed. Few days later, i still hadn't been updated about their issue. Anyway, after all that I had to send another email asking what is happening, and whether my products are in stock or not? Then if it was in that case, then I could order a alternative product. Considering i must have waited about 3-4 weeks for this to be resolved, I finally received my order :D Which was perfect. For the inconveince caused during this, i was refunded my postage costs, and also a £10 voucher to use online on in store. Thank you, Thank you, Thank you :)”

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Posted 9 years ago

“I have found my waterproof trainers to keep out the wet, wear comfortably and last long, so I bought a similar pair 3 years later. I would prefer less gaudy colours.”

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Posted 9 years ago

“The shoes are nice - they fit well, are comfortable on long rides and look good! Power transfer is better than my old shoes too. The one gripe I have is the packaging and they way they were delivered. These are Decathlons' top of the range shoes, and they arrived in a sealed up plastic bag! No protective box, no care instructions, no info about the closure system or part numbers for repair/replacement if that goes wrong (if it even can be repaired?). Checked with Customer Services, who seemed to just check the same web page I had, and said that this was how they are. Not exactly great!”

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Posted 9 years ago

“The only complaint I have is my package was due to arrive on a Monday but came on the Tuesday.”

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Posted 9 years ago

“Good efficient service”

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Posted 9 years ago

“Had problems with sizing so had to exchange. Product was excellent value.”

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Posted 9 years ago

“I ordered online and picked up in shop, very easy.”

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Posted 9 years ago

“Everything was OK, the delivery on time, the only thing I would improve is the efficiency of the on-line system (shop), which w was slow.”

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Posted 9 years ago

“I needed a maternity swimming costume and found one quickly on their website, with easy payment and delivery”

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Posted 9 years ago

“very helpful staff”

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Posted 9 years ago

“I made an order ,then saw it cancelled for no obvious reason giving me some concern that my card had been declined (which would have been a complete surprise ) . Subsequently after I had failed to work out what had gone wrong I decided to try again and had my Items , which are hard to find in this country delivered without a hitch and quite swiftly , so all was well , well done decathalon”

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Posted 9 years ago

“Good store has plenty of outdoor gear and good prices.”

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Posted 9 years ago

“Durable, well designed clothing, eminently suitable for the purpose and always an excellent fit. As an extra small size adult, I appreciate the range. However, I would like to see an expansion in the range of colours”

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Posted 9 years ago

“The web site was easy to navigate and, once I'd found the category of goods in which I was interested, there was plenty of information to help with the choice. Notification for Click and Collect at my local store was very prompt - in fact, ahead of the date specified when my order was confirmed. The only reason that I couldn't give a 'Very Good' rating was that, although I sent my husband with my ID and e-mail about collection because I was busy and we were about to go away for a few days, there was no mention anywhere on the confirmation of my surname. As a result, the staff almost refused to hand over the goods!”

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Posted 9 years ago

“The mobile version of the webpage doesn't always work well. Desktop version sometimes have issues on the checkout when the delivery method has to be chosen. I made mistake and chose to deliver to the shop, it was difficult to change that to delivery by email. Other then that, I enjoyed online shopping and definately I will visit you again. Regards”

Helpful Report

Posted 9 years ago

“Overall, a very good service. But not very impressed with the store itself I collected from. It was a bit of a mess, looked like it had been set up in a hurry and as though it had to all be taken down in a hurry too. Like a temporary shop that takes over an empty shop without any shop fitting. Uneven concrete floor being most notable.”

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Posted 9 years ago

“Very prompt and quick delivery. Would use again”

Helpful Report

Posted 9 years ago

Decathlon is rated 4.4 based on 11,525 reviews