Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,525 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Article was good value and delivered promptly at reasonable cost.Tracking did not work but customer service did find out delivery time for me.I d recommend them even more if they did not use hermes for delivery.”

Helpful Report

Posted 9 years ago

“I bought two pairs and returned one for refund but there was some confusion thinking I meant exchange but it was quickly sorted following a phone call. However the website is a nightmare to use if you want to return something, not user friendly at all”

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Posted 9 years ago

“helpful staff & easy return policy meant I could swop goods on the day”

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Posted 9 years ago

“Decathlon is an excellent shop with a very good product range in sports. Much better than mist of its competitors. The biggest differentiator for me is the customer service. it is quick, efficient and helpful. I chose "Good" in overall rating because sometimes the pricing is not as competitive as it should be. For instance, next to your Oxford branch there is Sports Direct and most of the times I can find the same kind of product cheaper in there. I do not want to be too harsh because in general Decathlon's product quality is much better then SD (for instance bikes etc.) but when it comes to clothing I cannot notice a big quality difference. I hope my feedback helps.”

Helpful Report

Posted 9 years ago

“Good enough service. Would be nice to have a larger in store archery range as well as online. Reasonable prices. Clothes sizing can be confusing in regards to waist sizes. Archery pro finger tab one of the best I've used.”

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Posted 9 years ago

“Decathlon always has the equipment I need and the best part is, it is at a very reasonable price.”

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Posted 9 years ago

“Could do with more changing room facilities. We had to wait ages to try stuff on.”

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Posted 9 years ago

“This was my first time in Decathlon. It was so enormous I got lost straight away. At the entrance I looked in vain for a store guide to tell me where the section I wanted was located. Nothing there. No staff to ask either. So I wandered round looking lost until I came across some sort of an office where the staff were helpful in directing me to the right section. My request therefore is to please cater for new customers by displaying a store guide by the main entrance. The product I saw was not in my size so I ordered one online for click and collect. When I went the second time to collect it all went well and the staff were friendly and helpful. They let me try on the product before leaving the store. Overall a good experience except the initial feeling of "lostness".”

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Posted 9 years ago

“Good value and excellent service. Only things would change is paying for returns but will definitely shop with you again!”

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Posted 9 years ago

“great value for money, my first choice for sport clothing”

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Posted 9 years ago

“Products are generally very good and reasonably priced. Any issues with online orders are promptly dealt with by customer services. The only issue I have is the way sizing is shown for clothing - it's not clear if S, M, L etc. is the european or UK sizing - it would be helpful if the size in "cm" was also stated for clarity.”

Helpful Report

Posted 9 years ago

“Ordered an outdoor tennis table. Delivery great. Table easy enough to assemble - took two of us about an hour. Love the big wheels which make it really easy to manoeuvre and the levelling feet. Ordered a cover too which ripped after two days otherwise would have given 5 stars”

Helpful Report

Posted 9 years ago

“Great products, good pricing but confusing when I ordered snow shoes that did not state they came with their own carry bags and next to that item there were snow shoe covers for sale inferring I will need them resulting in me ordering them and then having to return them as they were surplus to requirement.”

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Posted 9 years ago

“Seems a good product and arrived quickly. However I didn't like being made to sign up to some kind of customer scheme just to buy one item.”

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Posted 9 years ago

“Just what I required, training equipment for my boys football team. The boys love the bibs, plus the whistle is nice and loud. Also into cycling and the shoe (Shimano) covers, are ideal for.the April showers. Good products at very competitive prices.”

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Posted 9 years ago

“Very good would use again and recommend .”

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Posted 9 years ago

“I ordered a pair of shoes which were delivered within in a couples of days. I had to exchange them with a bigger size, the exchange was easy to arrange and the new delivery fast. Quality of the product was excellent, I will definitely buy again form the online shop.”

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Posted 9 years ago

“Decathlon is a great sport shop for nearly every sport you can think off and at great prices. The range of items are great but it pays to check the web site as there is some lines not stocked in my local store.”

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Posted 9 years ago

“Easy and fast service”

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Posted 9 years ago

“I love Decathlon clothes and also their prices however the delivery service is too slow. In this day and age of next day delivery I wish that Decathlon could do a little better than 6 days. I ordered an item from Poland to the UK and that arrived 2 days before Decathlon. Other than that everything else is superb.”

Helpful Report

Posted 9 years ago

Decathlon is rated 4.4 based on 11,525 reviews