Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,525 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am not sure whether my purchase or bike service I need to comment on! Anyway, I purchased cycle stuff around £50+ not expensive but good stuff, all fit perfect except one. Brought it back when I collected my bike (review that in a second) no problems, very professional, just exchange for another one, great stuff. Thanks. Now the bike, my Ultra AF 700 needed all cables change 2 x gear & 2 x brakes plus a new derailleur need to be put on. I supplied all the hardware, attended around 09:30 Sat. asked to come back at around 14:00, did that not ready, cables all over that bike, I said OK no problem, tomorrow morning (Sunday), arrived around 11:00, collected took it for a spin, smooth and functioned like a charm. Well done Decathlon, I know this was a hard task as these cables are inside the tube.”

Helpful Report

Posted 9 years ago

“THE WAY YOU TREAT ONLINE ORDER TO ME IS PERFECT ESPECIALLY WHEN IT COMES TO EXCHANGE OF ITEMS OR REFUND YOU DO THEM FAST.”

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Posted 9 years ago

“Great staff...very helpful at the Croydon branch.”

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Posted 9 years ago

“The Domyos Comfort Mini Steeper recommended by the physiotherapist treating my wife for mobility problems proved to be unavailable in the store but an assistant ordered it for us using the "kiosk" facility in the store. The device was delivered the next day. It is well constructed and , as part of my wife's physiotherapy , has contributed to her improved mobility.”

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Posted 9 years ago

“Bought swimming towelling robes for grandchildren. They have found them really useful. Have bought vouchers for family in France. After a bit if difficulty at French end working out how to use them they have worked well. Would like to be able to send them online, but haven't worked this out yet.”

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Posted 9 years ago

“Very quick delivery no fuss returns”

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Posted 9 years ago

“As always, easy to order, fast delivery, good quality items, easy returns. Only constructive criticism I have to make is that for a refund on PayPal I received 2 emails to inform me. 1 from yourselves, 1 from PayPal. On card refund, nothing. Only by phoning through did I find out that refund had been actioned. But won't stop me ordering again.”

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Posted 9 years ago

“Friendly helpful staff. Generally have what you need at a good price.”

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Posted 9 years ago

“good bike quick delivery BUT just one delivery guy came to deliver the cycle and struggled to deliver the package assembling instructions were not provided - i had to use youtube videos to assemble”

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Posted 9 years ago

“I would say, overall service is good and products too of nice quality.”

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Posted 9 years ago

“Good quality tops, my daughter loved them”

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Posted 9 years ago

“The young woman at the Internet desk was particularly helpful and very pleasant”

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Posted 9 years ago

“Initially I was disappointed to receive an item that was clearly a return. It was packaged incorrectly and didn't have its instructions or guarantee and wished I had bought it from John Lewis like I was going to. However I was subsequently very impressed by the way Decathlon not only sorted out the issue but got another one for me to exchange it with. They did not even quibble it and I was very pleased with the professional manner in which it was all dealt with. A very happy customer as a result! Thank you.”

Helpful Report

Posted 9 years ago

“Store full of most items anyone would need for any activity. Good prices, fair quality.”

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Posted 9 years ago

“Ordered skiing jacket and pants for my son. They took a little longer to arrive than I would have expected but the packaging was good and the quality of the clothes great for the price.”

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Posted 9 years ago

“Always helpful staff. Somewhat limited stock at our branch but there's always Click and Collect! The loyalty bonus soon builds up”

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Posted 9 years ago

“Great product range for the price and most staff are very helpful. Only issues I have is the terrible in store ordering system where you have to join decathlon wth an account ( which takes ages). You then keep getting e mails from them every time you buy something even just over the counter despite asking to be taken off the mail out list.”

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Posted 9 years ago

“Good quality at low prices. Good selection of products.”

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Posted 9 years ago

“Full range of sports equipments cloths. One stop solution. Good value. The products are good enough for actual use. There are better of course but at a much higher price normally.”

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Posted 9 years ago

“The coat I bought is very nice and met all my needs. As I bought online I couldn't tell how long it will fit one me. I would recommend going in store as there's lots to choose from.”

Helpful Report

Posted 9 years ago

Decathlon is rated 4.4 based on 11,525 reviews