Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,525 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found that using the online ordering easier because of the travel distances to stores easier. The availability issues of sale goods in store is sometimes a problem. The pick up and returns is very simple and a positive process.”

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Posted 9 years ago

“Decathlon is fun to visit. Staff are helpful and knowledgeable.”

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Posted 9 years ago

“The customer care and delivery was good. The black print on the slipper keeps coming off when it is wet..rest it is comfy”

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Posted 9 years ago

“Quick service and good product , Thanks”

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Posted 9 years ago

“Decathlon was able to supply the goods at a very competitive price and the order was delivered to store and available for collection on the day stated. Good product, good price, good service.”

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Posted 9 years ago

“A very nice little balance bike for my Granddaughter. Thank you.”

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Posted 9 years ago

“great service”

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Posted 9 years ago

“Lovely colours but way too small for the size indicated. I already went up a size because I needed the fleece to go over another shirt but still way too small. If I had got the larger size the arms would have been too long and probably the shoulders would have hung. Disappointed that I had to return.”

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Posted 9 years ago

“Bought some goldf test for part of my son's Christmas present. Ordering process very straight forward and easy to use. Delivery prompt and efficient. Would use again in the future”

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Posted 9 years ago

“Tennis gloves bought online were delivered on time and are a good product”

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Posted 9 years ago

“I bought the Tribord full snorkelling masks as presents for my daughter and her family who are based in Australia. Unfortunately they couldn't purchase them there, which is a strange cunundrum as in Australia you are surrounded by water and residential areas are all a walk away from water. Plus you have the Great Barrier reef, a snorkelling paradise. Spreading your postal area to include Australia would have been a sensible and I presume profitable idea.”

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Posted 9 years ago

“Goods received quite quickly - as described.”

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Posted 9 years ago

“Good quality hunting jacket and great value for money. Delivery took a little longer than I would have liked as we now seem to live in an instant age. The video showing the jacket features was very useful and was the key decision maker in my purchase.”

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Posted 9 years ago

“I have received the order very fast , thank you!”

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Posted 9 years ago

“I liked your staff and the goods I bought - the only down side was the email problems; with one product I had to extend the collection time and this fact was not passed on to the store - with another its delivery was delayed but I was not informed when it finally arrived!”

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Posted 9 years ago

“I dont think your staff at front desk we're security guy just grills people over in braehead are very helpful or look interested in the paying public The security man needs to lighten up. Make eye contact relax a bit and smile”

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Posted 9 years ago

“It's a bit strange that when you go into the shop and try on an item it's in a UK size, but when you go to order it online it's in an American size? Therefore I ordered the size I tried on but the size bigger came instead.”

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Posted 9 years ago

“Have visited Decathlon Edinburgh many times over the last few years as well as the online store. Have always found what I was a after and at excellent prices. Many of the items I have bought from Decathlon over the years would cost me a lot more in normal sports shops. For example I bought a bike from Decathon and the equivalent spec of bike from elsewhere was going to cost me £300 more than from Decathlon.”

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Posted 9 years ago

“Staff were friendly and items were easy to find”

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Posted 9 years ago

“Service when collecting my son's bike was quick and easy but the bike had a tag on it saying ready to ride despite handlebars and seat not being bolted. Easily resolved but wonder what ready to ride means!?”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,525 reviews